Maura Perri
Peckville ,PA
Summary
Core Competencies
- Multitasking & Time Management: Skilled at managing multiple priorities in a fast-paced environment, ensuring timely and effective service delivery.
- Customer Service Excellence: Strong background in providing exceptional customer service, fostering positive relationships, and maintaining client satisfaction.
- Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks, from handling client inquiries to processing service requests.
- Effective Communication: Proficient in both written and verbal communication, ensuring clear, concise, and professional interactions with clients and team members.
- Guest Experience Management: Expertise in creating memorable guest experiences, resolving concerns promptly, and exceeding customer expectations.
- Knowledge of Computer Systems: Advanced proficiency in using a variety of computer systems and software to manage data, process requests, and track service performance.
- Escalation Handling: Skilled in managing and resolving escalated issues, de-escalating tense situations, and ensuring customer satisfaction through effective solutions.
Recent Achievements
- Employee of the Month: Recognized for exceptional performance, commitment to service excellence, and a strong contribution to team success.
- Assistant Team Lead: Promoted to assistant team lead role due to demonstrated leadership, team collaboration, and problem-solving capabilities.
Overview
5
5
years of professional experience
Work History
Business Development Agent
Toyota of Scranton
Scranton, PA
02.2022 - Current
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Developed sales strategies for expanding market reach, resulting in higher revenue generation.
- Monitored sales performance metrics to identify areas for improvement and refine strategies accordingly.
- Nurtured customer relationships through consistent communication and excellent service, driving repeat business.
- Implemented CRM systems for better tracking of leads and customer interactions, improving conversion rates.
- Delivered engaging presentations to potential clients showcasing unique product offerings that set the company apart from competitors.
- Schedule Clients accordingly to provide the best possible service experience.
- Help implement new software and train coworkers accordingly.
- Greet clients in’s timely manner, ensuring guest satisfaction.
- Maintain a calm demeanor in a high paced environment.
- Multitasking to ensure positive outcome for clients as well as team members.
Front Desk Receptionist
Scranton Music Academy
04.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Sales Associate
HomeGoods Distribution Center
Dickson City, PA
08.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Holy Cross High School
Dunmore, PA06.2018
Skills
- Client acquisition
- Cold-calling
- Cross-selling strategies
- Influencer outreach
- Product expertise
- Account development
- Web technologies and services
- Email campaigns
- Client onboarding
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Team Leadership
- Customer Engagement
- Team building
- Product Knowledge
- Professionalism
- Strategic Planning
- Opening and closing procedures
- Time management abilities
- Adaptability
- Customer Retention
- Processing payments
- Problem-solving aptitude
- Product Demonstration
Timeline
Business Development Agent
Toyota of Scranton
02.2022 - Current
Front Desk Receptionist
Scranton Music Academy
04.2021 - 01.2022
Sales Associate
HomeGoods Distribution Center
08.2019 - 03.2021
High School Diploma -
Holy Cross High School