Maura Bentheimer
Leawood,KS
Summary
Championed initiatives that surpassed planned expectations while strengthening community relationships. Cultivated trust with clients, facilitating their support and engagement. Compiled and streamlined community resources to optimize accessibility and utilization.
Overview
18
18
years of professional experience
Work History
Community Support Specialist
Swope Health Services
09.2022 - Current
- Coordinated care plans for individuals with diverse needs to enhance community integration.
- Developed and implemented outreach programs to improve accessibility of health services.
- Assisted clients in navigating healthcare resources, ensuring timely access to necessary support.
- Trained and mentored new staff on best practices in community engagement and support strategies.
- Collaborated with multidisciplinary teams to address complex client cases effectively.
- Facilitated workshops focused on health education and self-advocacy for community members.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
- Liaised with community members, recommending resources and programs.
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Recovery Coach with the Community Assistance Program
TRUMAN BEHAVIORAL HEALTH
03.2016 - 04.2022
- Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
- Monitor, evaluate, and record client progress with respect to treatment goals.
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
- Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
- Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
- Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
- Provided individualized support to clients in recovery, fostering resilience and personal growth.
- Collaborated with multidisciplinary teams to ensure holistic care for clients facing behavioral health challenges.
- Monitored client progress regularly, adapting strategies to enhance engagement and effectiveness of recovery plans.
- Educated clients on coping strategies and resources available within the community for ongoing support.
- Advocated for clients' needs within healthcare systems, ensuring access to necessary services and resources.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Testified in court regarding client behavior, treatment goals and progress.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
Clinical Case Manager
REDISCOVER
08.2014 - 02.2016
- Monitor, evaluate, and record client progress with respect to treatment goals.
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
- Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
- Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
- Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
Children Service Worker- Investigator
Department of Social Services
04.2013 - 08.2014
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
- Maintain case history records and prepare reports.
- Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
Department of Health and Senior Services - Child Care Specialist
STATE OF MISSOURI
08.2008 - 08.2014
- Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications.
- Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
Education
BSW - Social Work
University of Wisconsin
Whitewater, WI05.1999
Skills
- Directed client support initiatives through resource referrals and navigation Championed self-care techniques and relapse prevention strategies to enhance client well-being Advocated for client needs while facilitating goal-setting processes Led motivational interviewing sessions and intervention planning to drive client engagement Developed comprehensive treatment goals and recovery plans tailored to individual client needs Coordinated referral networks and delivered client education to promote informed decision-making Cultivated empathy development and provided family education to strengthen support systems Implemented effective boundary-setting and substance abuse treatment planning to ensure client safety Maintained precise documentation and adhered to trauma-informed care principles Collaborated with multidisciplinary teams to improve problem-solving and time management capabilities Exhibited strong attention to detail and reliability while managing multiple tasks Communicated clearly and organized tasks to optimize workflow Practiced active listening and demonstrated adaptability in diverse situations Certified in CPR/AED and conducted thorough psychosocial assessments Fostered relationships and managed clinical documentation and interventions effectively Identified and leveraged community resources while prioritizing tasks for behavior management Provided community referrals and resolved conflicts with professionalism Advocated for patients while demonstrating cultural competency in case management
Timeline
Community Support Specialist
Swope Health Services
09.2022 - Current
Recovery Coach with the Community Assistance Program
TRUMAN BEHAVIORAL HEALTH
03.2016 - 04.2022
Clinical Case Manager
REDISCOVER
08.2014 - 02.2016
Children Service Worker- Investigator
Department of Social Services
04.2013 - 08.2014
Department of Health and Senior Services - Child Care Specialist
STATE OF MISSOURI
08.2008 - 08.2014
BSW - Social Work
University of Wisconsin