Maurae Williams
Williamsville,NY
Summary
Friendly and dependable professional with 10+ years of experience in customer-facing roles across retail, food service, home care, and administrative support. Skilled in customer service, communication, organization, and problem-solving in fast-paced environments. Tech-savvy with experience using Microsoft Office, Google Sheets, Excel, and Adobe Photoshop. Seeking to bring strong customer relations and organizational skills to a full-time position.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Administrative Assistant
Damon Finch Power Sessions
Newburgh, New York
01.2023 - Current
- Coordinated schedules and meetings for executives and staff to enhance time management and communication.
- Arranged and confirmed appointments to facilitate smooth interactions between clients and team members.
- Managed communication between clients and team members effectively.
- Drafted letters, memos, reports, emails, presentations, and other written correspondence for management to ensure clear communication.
- Maintained accurate records and files using digital management systems.
- Arranged and confirmed appointments to facilitate smooth interactions between clients and team members. between clients and customers and internal staff members.
- Planned special events by arranging catering services, securing venues, and ordering promotional materials to create successful experiences.
- Created travel arrangements and distributed travel details to appropriate personnel.
Customer Service & Collections Representative
First Source Advantage
Buffalo, NY
05.2025 - 02.2026
- Managed inbound and outbound customer calls, ensuring professionalism and clarity.
- Utilized Google Sheets and Microsoft Excel to maintain accurate customer records and information.
- Assisted with collections processes, providing effective customer service support to facilitate resolution.
PCA
Elite Homecare
Buffalo, NY
10.2023 - 08.2025
- Established trust with clients and families by providing reliable, high-quality care.
- Coordinated appointments, schedules, and household tasks to ensure smooth daily operations.
- Delivered updates and addressed concerns promptly, fostering a professional rapport.
Cashier
Michaels Craft Store
Newburgh, NY
08.2020 - 12.2021
- Delivered exceptional customer service in fast-paced retail, enhancing customer satisfaction.
- Guided customers in product location and issue resolution, improving shopping experience.
- Processed cash transactions with accuracy while ensuring organized work areas for efficiency.
Sales Associate
Michael Kors
Central Valley, NY
05.2017 - 01.2020
- Guided customers in merchandise selection and purchases, enhancing overall shopping experience.
- Fostered customer satisfaction and brand loyalty through tailored service.
- Assisted customers in selecting luxury fashion items and accessories.
- Provided exceptional service to enhance customer shopping experiences.
- Maintained knowledge of current product lines and fashion trends.
Cashier/Sales Associate
Stewart International Airport Café
New Windsor, NY
07.2018 - 08.2018
- Provided efficient customer support in high-volume, time-sensitive environment.
- Assembled customer orders while ensuring cleanliness of workstations.
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers in selecting menu items and provided recommendations.
- Maintained cleanliness and organization of café seating and service areas.
Secretary
Board of Education
Newburgh, NY
06.2017 - 08.2017
- Managed front desk responsibilities and directed visitors.
- Performed data entry and maintained organized records.
- Communicated professionally with staff and visitors.
Education
Bachelor of Art and Design -
SUNY Buffalo State College
Buffalo, NY 08.2022 - 05.2025
Bachelor of Interior Design -
Rocky Mountain College of Art + Design (RMCAD)
08.2022 - 12.2022
Fine Arts -
Genesee Community College
Associate in Visual Arts -
Dutchess Community College
Poughkeepsie, NY 08.2016 - 12.2018
Diploma -
Newburgh Free Academy High School
Newburgh, NYSkills
- Customer Service
- Administrative Support
- Microsoft Office & Google Workspace
- Google Sheets & Microsoft Excel
- Adobe Photoshop
- Communication & Problem Solving
- Organization & Multitasking
- Cash Handling
- Photography
- Problem solving
- Attention to detail
- Professionalism
- Team collaboration
- Time management
- Workflow planning
Timeline
Customer Service & Collections Representative
First Source Advantage
05.2025 - 02.2026
PCA
Elite Homecare
10.2023 - 08.2025
Administrative Assistant
Damon Finch Power Sessions
01.2023 - Current
Bachelor of Art and Design -
SUNY Buffalo State College
08.2022 - 05.2025
Bachelor of Interior Design -
Rocky Mountain College of Art + Design (RMCAD)
08.2022 - 12.2022
Cashier
Michaels Craft Store
08.2020 - 12.2021
Cashier/Sales Associate
Stewart International Airport Café
07.2018 - 08.2018
Secretary
Board of Education
06.2017 - 08.2017
Sales Associate
Michael Kors
05.2017 - 01.2020
Associate in Visual Arts -
Dutchess Community College
08.2016 - 12.2018
Fine Arts -
Genesee Community College
Diploma -
Newburgh Free Academy High School