Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen Cook

Grand Rapids

Summary

Dependable and hard working individual equipped for fast-paced work. Serves the public effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase satisfaction.

Overview

26
26
years of professional experience

Work History

Medical Assistant

Family Medicine Specialists
10.2024 - 06.2025
  • I am proficient in EPIC, Athena, and other programs like Okta, MICR, and Pneumo Recs.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepped patient charts for the next day and got any paperwork ready that was needed including narcotic contracts, well child forms, MICR printouts, and prepared Medicare form for doctor for all Medicare annual wellness exams.
  • Performed any lab work needed including A1C, glucose, PT & INR, urinalysis, urine culture, biopsies, mono testing, strep throat testing, Covid testing, Influenza testing,
  • Injected immunizations to both children and adults.
  • Hooked patients up to ECG machine and ran report for physician, affixed Biotel Holter Monitors on patients and educated patient on it, ran spirometer testing, tested vision and hearing for Medicare annual exams, and also performed a Mini Cog for every Medicare annual and if needed I also ran a MOCHA.
  • Aided in lab cleanup including autoclave instruments and checking temps on all fridges twice a day and putting out the lab box at the end of the day.
  • On Wednesday my doctor was off so I was cross trained and would work triage on those days taking messages and redirecting calls.
  • I was in charge of handling all of the incoming messages to my provider and answering ones I could and sending other ones to her inbox. This included patient call messages and my chart messages. I also was in charge of prescription refills electronically and by fax. Most medications I was able to refill without needing doctor approval but certain ones had to go to her like controlled substances.
  • I was also in charge of all of my providers oncoming and outgoing paperwork. I had a huge pile of papers every day I had to sort through. Any orders needing a signature I was able to stamp and fax back on my own without provider approval as long as it was her patient and everything checked out in Epic for that patient. If it needed a signature handwritten I would then give it to the provider.
  • During the day in between rooming patients I would get phone calls from patients asking specifically for me and I would take the calls. I also had a few patients that came in for nurse visits for PT and INR and allergies injections and I was the only one that they would let do it.
  • Order any lab work, x rays, testing, and referrals through EPIC.
  • VERY good with phlebotomy. At my last position, I was in charge of teaching new assistants how to draw blood
  • Overall, boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits. Patient care is number 1 priority in family medicine.

Medical Assistant II

Planned Parenthood of Mid and South Michigan
11.2023 - 09.2024
  • Room patients and get their vitals
  • Properly document a patient visit in EPIC
  • Collect urine samples and prepare them for Quest pickup
  • Administer Venipuncture and draw blood for testing.
  • Operate the Centrifuge
  • Administer injections
  • Assist clinician with minor procedures
  • Run monthly cleaning on the autoclave and weekly spore testing.
  • Collect /Run RH testing (POCT) on patients
  • Collect/Run Hemoglobin testing (POCT) on patients
  • Collect/Run Rapid HIV testing (POCT) on patients
  • Order/collect GC/CT swabs on patients
  • Run weekly RH Testers/controls
  • Recording temperatures of all refrigerators
  • PAB and MAB education/consents
  • Clean, Wrap, and Pack used medical tools and Autoclave them
  • Bi-weekly cleaning/fluid change of G.U.S. Machine and I trained new employees on it as well.
  • I trained new employees how to properly draw blood and run it in the centrifuge.
  • Run weekly testing on Hemoglobin blood testers/controls and machines to make sure they are running properly
  • Run testing on the HIV testers/controls for new box opened
  • Run testing every 30 days on Urine tester/controls
  • Restock all supplies in the lab, nurse station, patient rooms and procedure rooms every day
  • Properly wipe down every patient room after each patient.
  • 1st Trimester Ultrasound training
  • BLS/CPR trained and certified
  • RH testing certified

Home Health Care Provider

Avery Shannon
03.2019 - 11.2022
  • Dressed, groomed and fed patient with limited physical abilities to support basic needs.

Customer Service Manager

JayCo Boutique And Gifts
01.2018 - 03.2020
  • Communicated with patrons to offer friendly service and determine needs.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Served types of customer needs and resolved problems to satisfaction.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

OWNER/OPERATOR Commercial and Residential Cleaner

Bizee Beez Cleaners
01.2010 - 07.2018
  • Substituted traditional a cleaners with non-toxic sanitation aids to meet client preferences
  • Ensured all cleaning tasks were completed before leaving unit.
  • Kept households and businesses clean, tidy and organized.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Conferred with customers to understand needs and finalize appointments.
  • Proficient in Microsoft Office and it’s programs; Word, PowerPoint, Excel, Outlook, etc

Medical Assistant

Camp Harvest
05.2016 - 07.2016
  • Administered prescription and over-the-counter drugs to campers as scheduled.
  • Monitored inventory of medical supplies and first aid kits to maintain proper inventory.
  • Reviewed camper's medications at check-in, finalizing medical histories and allergies with guardians.
  • Completed accident reports, incident reports and medical logs, conducting ongoing risk management assessments.
  • Utilized learned nursing skills for wound care, vital sign checking and medication assistance.

CERTIFIED MEDICAL ASSISTANT

Family Health Care
10.2001 - 12.2003
  • Performed initial response-screening following protocols under the direction of the supervising physicians
  • Administered oral and parenteral medications and immunizations as directed by supervising the physicians
  • Prepared patients for examinations, procedures, and treatments
  • Cleaned, prepared, and maintained examinations rooms and treatment areas
  • Sterilized and positioned instruments and equipment for examinations and procedures
  • Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
  • Administered injections and medications, dressed wounds, and collected lab specimens for tests
  • Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing.
  • Answered phone calls and scheduled or followed-up on appointments.

MEDICAL OFFICE MANAGER/CERTIFIED MEDICAL ASSISTANT

River Valley Medical Clinic
01.1999 - 11.2001
  • Monitored 2 physicians schedules for best practices and coordinated physician availability with clinic needs.
  • Oversaw accounts payable and accounts receivable duties and interactions with vendors
  • Prepared and administered medications and vaccines as directed by my provider
  • Answered phone calls and scheduled or followed-up on appointments
  • Assisted physicians and clinicians with examinations,
  • Education procedures, preparation of patients, and vital sign procedures
  • Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
  • Cleaned, prepared, and maintained examinations rooms and treatment areas.

Education

MEDICAL ASSISTANT - HEALTH AND NURSING -

Grand Rapids Educational Center
Grand Rapids, MI
12.2000

CERTIFIED NURSING ASSISTANT - HEALTH OCCUPATIONS -

Newaygo County Career Tech Center
Fremont, Michigan
05.1998

HIGH SCHOOL DIPLOMA - GENERAL

Newaygo High School
Newaygo, Michigan
05.1998

Skills

  • Phlebotomy
  • HIPPA
  • Patient Flow Management
  • Patient-focused care
  • Specimens collection and processing
  • Immunization Administration
  • Restocking lab supplies
  • Venipuncture and phlebotomy
  • Equipment Sterilization
  • STD counseling
  • Birth Control counseling
  • Maintaining confidentiality
  • PAB Education and documentation
  • MAB education and documentation
  • RH testing/certified
  • HgB testing
  • Rapid HIV testing
  • Autoclave Maintenance
  • Fluent in EPIC and Athena
  • Train new employees to run the GUS Machine
  • Train new employees how to draw blood

Timeline

Medical Assistant

Family Medicine Specialists
10.2024 - 06.2025

Medical Assistant II

Planned Parenthood of Mid and South Michigan
11.2023 - 09.2024

Home Health Care Provider

Avery Shannon
03.2019 - 11.2022

Customer Service Manager

JayCo Boutique And Gifts
01.2018 - 03.2020

Medical Assistant

Camp Harvest
05.2016 - 07.2016

OWNER/OPERATOR Commercial and Residential Cleaner

Bizee Beez Cleaners
01.2010 - 07.2018

CERTIFIED MEDICAL ASSISTANT

Family Health Care
10.2001 - 12.2003

MEDICAL OFFICE MANAGER/CERTIFIED MEDICAL ASSISTANT

River Valley Medical Clinic
01.1999 - 11.2001

MEDICAL ASSISTANT - HEALTH AND NURSING -

Grand Rapids Educational Center

CERTIFIED NURSING ASSISTANT - HEALTH OCCUPATIONS -

Newaygo County Career Tech Center

HIGH SCHOOL DIPLOMA - GENERAL

Newaygo High School

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