Maureen Cooper
Middleboro,MA
Summary
Dynamic professional with a proven track record in customer relations and crisis management. Skilled in fostering collaborative environments and enhancing customer satisfaction through effective communication and personalized service.
Looking for a career change, I really enjoyed working with intellectually disabled people when I had them as clients as a CNA. I have several family membees who are also, so I've really had the chance to interact at home and the work place. 'Life-long experience' I guess you'd call it. If given this opportunity I would love to show you my work ethic and ability to help others, and truly enjoy what I would be doing.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner
Just Cuts
Whitman, MA
06.2010 - Current
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Oversaw customer service initiatives, improving satisfaction rates through targeted engagement strategies.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Office Manager
Property Damage Appraisers
Plymouth, Ma
09.2000 - 06.2007
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules, meetings, and communications for executive team members.
- Implemented office policies and procedures to enhance workflow and compliance.
- Developed and maintained relationships with vendors for procurement needs.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
CNA
Plymouth Home Care
Plymouth, MA
02.1994 - 01.2000
- Delivered compassionate care and support to residents, enhancing quality of life and well-being.
- Assisted with daily living activities, ensuring comfort and safety for all clients.
- Monitored vital signs and reported changes in patient conditions to healthcare teams.
- Implemented infection control protocols, contributing to a safe environment for residents.
- Streamlined documentation processes, improving accuracy and compliance with regulatory standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
GED -
Silver Lake Regional
KingstonSkills
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Staff management
- Staff hiring
- Crisis management ( Covid-19)
Certification
- CNA - Certified Nurse Assistant
Timeline
Owner
Just Cuts
06.2010 - Current
Office Manager
Property Damage Appraisers
09.2000 - 06.2007
CNA
Plymouth Home Care
02.1994 - 01.2000
GED -
Silver Lake Regional
CNA certificate
Took a 6-8 week course at Braintree Hollingsworth Nursing Home. Hands-on training at the nursing home, and book learning.