Summary
Overview
Work History
Education
Skills
Certifications And Honors
References
Timeline
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Maureen Doyle

Brookline,MA

Summary

Dynamic and results-driven professional with extensive experience in management support, customer service, and development operations. Skilled in executive communications, calendar management, event coordination, and process optimization. Adept at fostering client relationships and maintaining high customer satisfaction ratings. Bilingual in English and Spanish with strong academic achievements and a proven ability to drive operational efficiency.

Overview

8
8
years of professional experience

Work History

General Management Assistant

D-T Arco LLC
04.2021 - 02.2025
  • Served as the main point of contact for the Director, handling communication and inquiries
  • Managed calendars, schedule meetings, and coordinate travel arrangements
  • Oversaw expenses, bill payments, and reconcile bank/credit card statements
  • Organized events, manage invitations, and coordinate gifts for clients
  • Conducted research, take meeting notes, and handle errands as needed

Customer Service Representative

Santander Bank
10.2020 - 04.2021
  • Completed training in both personal and business banking to assist with account inquiries and maintenance requests
  • Recruited for specialty assistance teams within one month of performing in original position
  • Upholding the company's mission, achieving 91% customer satisfaction and 94% compliance

Development Staff

International Tennis Hall of Fame
01.2019 - 03.2020
  • Updated sales reports, inventory levels, and database profiles for tennis tournament ticket holders
  • Spearheaded commemorative brick installations, collaborating with vendors, customers, and shipping companies
  • Researched grants to fund the ITHF's TeamFAME Program
  • Created and sent donor outreach mailings with corresponding web pages on the ITHF website
  • Scheduled short- and long-term projects for the Advancement Department

Consumer Lending Direct Specialist

Citizens Bank
05.2017 - 08.2017
  • Assisted customers with personal, student, and education refinance loans in the call center
  • Answered sales, customer service, and IT calls to improve consumer experience
  • Sold over $1 million in approved loans

Education

Master of Business Administration - MBA

Salve Regina University
05.2020

Bachelor of Business Administration - Business Administration & Spanish

Salve Regina University
05.2019

Study Abroad -

Universidad Pablo de Olavide
Seville, Spain
05.2018

Skills

  • Administrative Operations & Project Management
  • Financial Reporting & Bank Reconciliation
  • Customer Relationship Management
  • Event Planning & Coordination
  • Research & Grant Writing
  • HR Software
  • Fundraising Tools
  • Marketing Platforms
  • Meeting facilitation
  • Business communications
  • Talent acquisition

Certifications And Honors

  • Sigma Beta Delta, Business Honor Society
  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • Delta Epsilon Sigma, Honor Society
  • Sigma Delta Pi, Spanish Honor Society
  • Knights of Columbus Award, Spanish

References

References available upon request.

Timeline

General Management Assistant

D-T Arco LLC
04.2021 - 02.2025

Customer Service Representative

Santander Bank
10.2020 - 04.2021

Development Staff

International Tennis Hall of Fame
01.2019 - 03.2020

Consumer Lending Direct Specialist

Citizens Bank
05.2017 - 08.2017

Master of Business Administration - MBA

Salve Regina University

Bachelor of Business Administration - Business Administration & Spanish

Salve Regina University

Study Abroad -

Universidad Pablo de Olavide

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Maureen Doyle