MAUREEN HICKEY
Troutville,VA
Summary
Employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to help my co-workers succeed.
Overview
7
7
years of professional experience
Work History
Lift Operations Supervisor
Black Mountain Ski Area
Jackson, NH
12.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Therapeutic Recreation Service Aid
Roanoke, Virginia
08.2023 - Current
- Observed all activities participants engaged in including hiking, swimming, cooking and community excursions.
- Engaged in helping the socialization of all participants while in the program.
- Responded to emergency and crisis situations calmly, rationally and in accordance with agency policy and procedures.
- Attended all TRS meetings and trainings to maintain my skills.
- Assisted any and all participants that may use wheelchairs, white canes and other mobility devices.
- Made helpful suggestions about future activities or excursions that are ADA compliant.
Camp Counselor
Camp Roanoke
Salem, VA
05.2023 - Current
- Communicated with parents, providing updates and answering questions about camp activities.
- Enforced consistent camp policies to keep campers safe.
- Lead Campers in several outdoor activities including team building, hiking, rock climbing, swimming and the occasional high ropes course.
- Cleaned, maintained and oversaw proper use of camp facilities and equipment.
- Demonstrated the safe and proper use of all equipment.
- Resolved any and all issues campers may have with each other using positive reinforcement.
- Responded swiftly to emergency situations, assessed injuries and administered first aid.
Package Sorter
United Postal Service
Roanoke, Virginia
10.2022 - 03.2023
- Achieved daily performance targets, working quickly to process shipments and meet customer demands.
- Eliminated delays by quickly clearing jams in sorting equipment.
- Kept mail on-track with efficiently loading and unloading of mail trucks.
- Aided in delivery of soiled and broken parcels by rewrapping each with standard packaging.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Memorized zip codes to ensure all mail was delivered accurately and efficiently
Whitewater Rafting Guide
Northern Waters Outfitters
Errol, New Hampshire
07.2021 - 09.2022
- Monitored visitors' activities to verify compliance with establishment or tour regulations and safety practices.
- Delivered fast and friendly service to handle questions and service complaints.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Inspected equipment on a regular basis to ensure the safety of guests and fellow employees
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Gave 3-5 minute speeches on the safety, dangers and guidelines of rafting.
Ski Rental Technician
Mt Abram
Greenwood, Maine
11.2021 - 04.2022
- Answered questions via telephone and in-person, detailing rental or tune shop information and procedures.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Calculated rental and tune shop fees, including adjustments for prorated time frames.
- Inspected all equipment for faulty bindings, boots, helmets, bases.
- Made guests feel welcomed and comfortable in their equipment.
- Answered any questions guests may have about the mountain and surrounding area to the best of ability.
Custodian
Green Ridge Recreation Center
Roanoke, Virginia
09.2020 - 05.2021
- Met cleaning demands by effectively managing cleaning products, supply inventory, and equipment.
- Minimized spread of infectious diseases through strict sanitation protocols.
- Maintained overall facility cleanliness through scheduled cleaning, polishing, maintenance, and repair of all areas.
- Kept building common areas clean and tidy by sweeping, vacuuming and mopping.
- Monitored areas for needed custodial and maintenance work.
- Safely moved furniture in rooms for special functions and meetings.
- Picked up and removed trash and recycling from trash rooms and offices.
Lifeguard
Green Ridge Recreation Center & Splash Valley Waterpark
Roanoke, VA
06.2018 - 03.2020
- Enforced water rules with strict mindset, immediately calling out infractions and eliminating safety hazards.
- Completed monthly and annual CPR and First Aid training courses to maintain my skills for randomized facility testing to meet licensing standards
- Monitored weather conditions to ensure pool safety when it comes to thunder and lightning
- Patrolled the pool area, inspecting equipment, locker rooms and family changing room for any maintenance needs.
- Documented any incidents correctly and in a timely fashion to ensure no information was neglected.
- Rescued any guest in distress that may be in my zone while remaining calm and composed.
Education
High School - undefined
Lord Botetourt High School
Daleville, VA05.2021
Skills
- Activity Planning
- Positive Reinforcement
- Decision-Making
- First Aid
- CPR
- Problem-Solving
- Group and Individual Instruction
Timeline
Lift Operations Supervisor
Black Mountain Ski Area
12.2024 - Current
Therapeutic Recreation Service Aid
08.2023 - Current
Camp Counselor
Camp Roanoke
05.2023 - Current
Package Sorter
United Postal Service
10.2022 - 03.2023
Ski Rental Technician
Mt Abram
11.2021 - 04.2022
Whitewater Rafting Guide
Northern Waters Outfitters
07.2021 - 09.2022
Custodian
Green Ridge Recreation Center
09.2020 - 05.2021
Lifeguard
Green Ridge Recreation Center & Splash Valley Waterpark
06.2018 - 03.2020
High School - undefined
Lord Botetourt High School