Maureen Kamau

• Empowering engineering teams by holding 1:1 calls with team members and giving them support where they need.
• Being the main escalation point and trusted collaborator for my clients, advising them on process improvements, team makeup, roadmap alignment, and issue resolution.
• Enforcing engineering best practices to ensure quality is delivered.
• Manage the client’s technical delivery objectives with respect to the Andela engineers, specifically; priorities, trade-offs, risks and escalations, working closely with my Client Success and Account Management counterparts.
• When working on project-based engagements, maintaining and producing kick-off plans, progress reports, risk analysis reports, and stakeholder reviews as needed.
• Ensuring that there is no engineer churn due to performance or other factors within our control for example compensation.

• Ensuring that projects were delivered on time, within scope, at desired quality standards, and within budget
• Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinated internal resources and third parties/vendors for flawless execution of the project.
• Ensured that needed resources were available.
• Developed detailed project plans to track progress.
• Made use of appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Managed relationships with the client and stakeholders.
• Performed risk management ensured that risk mitigation plans were in place.
• Created and maintained comprehensive project documentation.
• Gave feedback to the product team regarding ways they could improve the labeling platform.
• Managed a project where my team and I delivered 16million tokens of labeled data for a data annotation project for NLP, NER recognition data for training hr bots for a global human resources organization based in the US.
• Managed a project where my team and I delivered hundreds of thousands of labeled video frames for training robots in the waste recycling industry in Germany.
• Managed a project where we delivered labeled data that was used in the automation of drive-through outlets for a global fast-food company based in the US.

• Working with clients to find solutions to their engineering needs, ensuring that we supply them with brilliant engineers who have the skills they need.
• Leading high performing remote engineering teams made up of brilliant individuals from diverse backgrounds.
• Ensuring that fitting talent is placed on engagements assigned to me through thorough assessment of their technical abilities, professional experience, and communication skills.
• Mentoring engineering teams on how to use agile practices such as scrum and Kanban to deliver complex projects.
• Mentoring individuals as they transition in their career journey, helping them to be aware of change in expectations as they transition into new roles in terms of how they deliver, technical leadership and strategic thinking.
• Building cultures that uphold teamwork and optimize team performance, by constant emphasis on respect, transparency, courage, professionalism and focus.
• Offering support to enable teams deliver, by getting any blockers out of their way, celebrating their wins and offering mentorship for their areas of growth.
• Conducting performance reviews for the engineers, identifying their areas of growth and working with the individuals on action plans to help them grow.
• Conducting retrospectives at the end of an engagement and ensuring that actions are taken for lessons learnt to avoid recurrence.
• Motivating teams through virtual team building activities, recognition and rewards for work well done.

• Facilitating requirements gathering workshops and documenting the project Scope.
• Analyzing tasks and coming up with realistic time estimates.
• Drawing and updating the project plan and sharing it with stakeholders.
• Project resource planning.
• Monitoring Product delivery milestones and ensuring that the project is on schedule.
• Monitoring project risks and mitigating them.
• Monitoring and controlling project costs and product quality.
• Ensuring that various project teams collaborate to deliver the end product in the desired quality levels .
• Managing communication within the project.
• Keeping the teams focused and motivated throughout the project.

Achievements

• Delivered a mobile banking platform that increased the client's monthly revenue by 30%.
• Implemented a mobile lending solution that enables people to borrow loans without visiting the lenders premises.
• Managed a systems optimisation project that increased the systems processing speeds from 9 transactions per second to 50 transactions per second.
• Assisted in setting up a Projects Management Office and coming up with strategies for ensuring quality and timely delivery of projects.
• Held an acting role for 2 heads of departments, the Head of Customer Support and the Head of Projects at a critical time when the company was transitioning.
• Participated in the company's strategy formulation.
• Participated in the implementation of the Balance Score Card.

• Designing a solution that fits the customer’s needs.
• Developing Enterprise Service Bus that facilitates communication between channels i.e(Mobile applications, USSD applications) and third party systems e.g Core Banking systems, ATM switch, MNOs, Utility companies among others.
• Database programming - Writing stored procedures.
• Conducting System integration tests in collaboration with third parties.
• Drawing developer guides for third parties that need to integrate to the APIs.
• Conducting technical training for technical support team
• Creating technical and user manuals.
• Creating deployment guides.

Achievements

• Implemented Internet Banking solutions in various banks across East Africa.
• Developed a bulk payments processing engine for a bank in Tanzania.
• Developed SMS and emails processing engines that integrated with various MNOs and mail servers.
• Integrated to the SWIFT server to allow real time posting of SWIFT transactions initiated through internet banking.
• Developed a solution that allows customers withdraw money from the ATM using their mobile phones.
• Integrated to mobile money systems such as Mpesa to allow customers move money from their bank accounts to mobile money wallets and vice versa