Maureen Lowe
Myrtle Beach,SC
Summary
At Montefiore St. Luke's Cornwall Hospital, I excelled as a Patient Navigator/Diabetes Nurse Educator, enhancing patient care through empathetic support and effective patient education. Leveraging skills in community advocacy and interpersonal communication, I led initiatives that improved patient engagement and streamlined care coordination, significantly contributing to the development of best practices in patient navigation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Navigator/Diabetes Nurse Educator
Montefiore St. Luke's Cornwall Hospital
11.2011 - Current
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Conducted ongoing assessments of patient needs, adjusting care plans accordingly for optimal outcomes.
- Coached patients on self-advocacy.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Contributed to the ongoing development of best practices for patient navigation by staying current on industry trends, research findings, and professional development opportunities.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Conducted follow-up calls to assess patient satisfaction and gather feedback for service enhancement.
- Led patient education workshops, increasing awareness and understanding of health conditions and management strategies.
- Increased patient engagement in their health care by developing user-friendly educational materials.
Education
Master of Science - Nursing Education
SUNY Polytechnic Institute
Utica, NYBachelor of Science - Nursing
SUNY Delhi
Delhi, NYAssociate of Applied Science - Nursing
Pace University
PleasantvilleSkills
- Community resources
- Community advocate
- Patient education
- Resolving problems
- Patient documentation
- Interpersonal skills
- Risk assessment
Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
- Registered Nurse License (RN) - State Board of Nursing.
- Certification Board for Diabetes Care and Education (CDCES)
- Certification Diabetes Prevention Program
- George Washington University Oncology Patient Navigator
Timeline
Patient Navigator/Diabetes Nurse Educator
Montefiore St. Luke's Cornwall Hospital
11.2011 - Current
Master of Science - Nursing Education
SUNY Polytechnic Institute
Bachelor of Science - Nursing
SUNY Delhi
Associate of Applied Science - Nursing
Pace University
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