Maureen Madden

• Directed investigations to verify and resolve customer or shipper complaints.
• Maintained updated and detailed records of calls in physical and electronic database.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
• Directed dispatching, routing and tracking of [Number] fleet vehicles.

• Directed investigations to verify and resolve customer or shipper complaints.
• Maintained updated and detailed records of calls in physical and electronic database.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

Delivered Medical supplies to hospitals, medical offices, prisons through the New England area on a timely manor, picked up stat blood work, as well as routing blood and other medical things for testing at the lab.