Maureen Magrino
Staten Island,NY
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
ProFoot Inc
09.1996 - 09.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
Receptionist Administrator
Whatever Works
05.1990 - 08.1996
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Our Lady of Perpetual Help
Brooklyn06.1990
Skills
- Account Updates
- Persuasive Negotiations
- Cash Register Operations
- Product Knowledge
- Contact Management Systems
Timeline
Customer Service Manager
ProFoot Inc
09.1996 - 09.2022
Receptionist Administrator
Whatever Works
05.1990 - 08.1996
High School Diploma -
Our Lady of Perpetual Help