Maureen Otero
Alamogordo,NM
Summary
Exceptional interpersonal skills in customer support, providing compassionate service and fostering positive client relationships. Strong work ethic demonstrated through successful collaboration with diverse teams. Consistently delivers high-quality service while maintaining an organized workspace. Experienced in various educational curricula with specialized training in emotional disturbances and special needs.
Overview
38
38
years of professional experience
Work History
Educational Assistant
Alamogordo Public Schools
08.2003 - Current
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Library Assistant/ Education Assistant
Alamogordo Public Schools
08.2024 - 05.2025
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Guided patrons to find necessary resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Placed books on proper shelves when returned to circulation.
Substitute Teacher
Alamogordo Public Schools
08.2002 - 05.2024
- Implemented classroom management techniques to maintain a positive learning environment.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Collaborated with regular teachers to ensure continuity of instruction during absences.
- Assisted in administering assessments and evaluating student progress effectively.
- Implemented interactive activities, fostering student participation and collaboration in language learning.
- Elevated student proficiency levels by implementing individualized learning strategies tailored to each learner''s strengths and weaknesses.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
Cashier
Lowes Signature Market
06.2002 - 08.2003
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Trained new staff on operational procedures and customer service standards.
- Implemented strategies to reduce wait times during peak hours, improving overall efficiency.
Hair Designer
Jcpennys
07.1997 - 04.2001
- Consulted with clients to determine desired hair styles and treatment options.
- Executed a variety of hair coloring techniques, including balayage and highlights.
- Performed precision haircuts tailored to individual client preferences and facial features.
- Advised clients on hair maintenance and product recommendations for optimal results.
- Maintained cleanliness of workstations and equipment in compliance with salon standards.
- Assisted team members in training new stylists on best practices and service techniques.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Implemented effective sanitation procedures throughout the workspace to ensure compliance with local health department regulations.
Waitress Food/Alcohol
Nickel's Club
05.1994 - 07.1996
- Achieved positive dining experiences by delivering exceptional customer service to all guests.
- Enhanced guest satisfaction through informed recommendations based on extensive menu knowledge.
- Partnered with kitchen staff to maintain timely and precise order delivery during peak hours.
- Ensured adherence to health and safety standards by maintaining a clean and organized dining area.
- Handled guest inquiries or concerns promptly, demonstrating adaptability in dynamic situations.
- Facilitated speedy turnaround by quickly resetting and cleaning tables after customer exits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
Waitress
Yee's Chinese
04.1994 - 06.1995
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted with daily operations, including taking orders and serving food promptly.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
Hostess,Waitress,Bus, Trainer
Margo's Mexican Restuarant
06.1988 - 12.1992
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained new staff on restaurant procedures and customer service standards.
- Coordinated reservation systems to ensure efficient table management during peak hours.
- Assisted with menu presentations, providing guests with detailed descriptions of offerings.
- Oversaw daily opening and closing procedures, ensuring compliance with health regulations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Arts And Sciences - Business
New Mexico State University
Las Cruces, NM05-2001
New Mexico Board of Babers And Cosmetolgy License -
Montes School of Cosmetology
Alamogordo, NM07-1996
Skills
Writing proficiency
Community outreach initiatives
Administrative support services
Telephone etiquette
Client relationship development
Educational assistance and reading instruction
Information services expertise
Research skills and analysis
Musical talent and performance arts
Knowledge of beauty trends and health practices
Support for families and caregivers
Experience as a teaching assistant
Creative display design skills
Management in hospitality environments
Sales strategies and marketing techniques
Expertise in data retrieval
Analytical problem-solving capabilities
Event planning and coordination
Collaborative teamwork skills
Efficiency in multitasking
Expertise in customer relations
Effective appointment scheduling
File management systems
Mail processing abilities
Document organization strategies
Professionalism in all interactions
Additional Information
Certified State Official in Football and have had to control very competitive and hostile crowds. Coach Baseball from middle school to highschool with players making team
Languages
Spanish
Native or Bilingual
Timeline
Library Assistant/ Education Assistant
Alamogordo Public Schools
08.2024 - 05.2025
Educational Assistant
Alamogordo Public Schools
08.2003 - Current
Substitute Teacher
Alamogordo Public Schools
08.2002 - 05.2024
Cashier
Lowes Signature Market
06.2002 - 08.2003
Hair Designer
Jcpennys
07.1997 - 04.2001
Waitress Food/Alcohol
Nickel's Club
05.1994 - 07.1996
Waitress
Yee's Chinese
04.1994 - 06.1995
Hostess,Waitress,Bus, Trainer
Margo's Mexican Restuarant
06.1988 - 12.1992
Associate of Arts And Sciences - Business
New Mexico State University
New Mexico Board of Babers And Cosmetolgy License -
Montes School of Cosmetology