MAUREEN PENULIAR
CardinaleWay Hyundai
Cypress,CA
Work Preference
Desired Job Title
WARRANTY ADMINISTRATORWARRANTY ADMINISTRATOR
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
7
years of professional experience
Results-driven warranty administrator with expertise in claims processing, warranty management, and meticulous record-keeping. Demonstrated ability to streamline workflows and enhance customer satisfaction through effective problem-solving.
Work History
6 Months
11.2025 - 05.2026
6 Months
WARRANTY ADMINISTRATOR
CardinaleWay Hyundai | EL MONTE
11.2025 - 05.2026
- Processed warranty claims with attention to detail and adherence to company guidelines.
- Reviewed customer service inquiries regarding warranty coverage and resolution processes.
- Resolved discrepancies in warranty claims through research and effective problem-solving skills.
- Maintained accurate documentation of warranty transactions in dealership management system.
- Assisted in training new staff on warranty administration procedures and software tools.
- Contributed to improving efficiency by streamlining claim processing workflows.
- Supported inventory management related to warranty parts and returns as needed.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Maintained detailed service and customer records.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance departments.
- Prepared documents and reviewed for completeness.
- Oversaw documentation of warranty claims, maintaining detailed records for audit purposes.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
6 Years 7 Months
04.2019 - 11.2025
6 Years 7 Months
WARRANTY ADMINISTRATOR
GARDEN GROVE HYUNDAI | Garden Grove, CA
04.2019 - 11.2025
- Managed warranty claims processing to ensure accuracy and compliance with company policies.
- Coordinated communication between customers, service departments, and manufacturers to resolve warranty issues efficiently.
- Oversaw documentation of warranty claims, maintaining detailed records for audit purposes.
- Analyzed trends in warranty claims to identify areas for process improvement and cost reduction.
- Developed standardized reporting methods for tracking warranty claims and outcomes effectively.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Gathered paperwork and contacted customers to book appointments.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
Education
High School Diploma
ROBERT A MILLIKAN HIGHSCHOOL | LONG BEACH, CA
MEDICAL BILLING CODING - BUSINESS MANAGEMENT
NEWBRIDGE COLLEGE | SANTA ANA, CA | 05-2006
Skills
Claims processing
Warranty claims processing
Claims submissions
Warranty management
Warranty analysis
Records maintenance
Customer appointment management
Automotive industry expertise
Languages
TAGALOG
Full Professional