Maureen Russo
Franklinville,NJ
Summary
Dedicated and hard working employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Cherry Blow Dry Bar
Woodbury, NJ
04.2017 - 02.2024
- Managed daily customer inquiries through multiple communication channels.
- Trained and mentored staff on customer service best practices.
- Resolved complex customer issues with effective problem-solving techniques.
- Oversaw scheduling and staffing for optimal coverage during peak hours.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Home Childcare Provider
Self Employed Services
Sicklerville, New Jersey
04.1997 - 02.2017
- Provided daily care and supervision for children in home environment.
- Maintained a safe and clean environment for children to play and learn.
- Communicated with parents about daily activities and any concerning behaviors.
- Provide a safe, nurturing and stimulating environment for the children in my care.
Animal Technician
Homeward Bound Pet Adoption Center
Blackwood, New Jersey
01.2014 - 01.2017
- Monitored animal health and behavior to ensure well-being and comfort.
- Provided food and water to animals in care, following special diets and regular medication administration schedules.
- Performed daily health checks on animals and monitored their activity levels.
- Assisted in the maintenance of animal cages and habitats, including cleaning and sanitizing.
- Administered medications prescribed by veterinarians as needed.
- Observed animals for signs of illness or injury, reported any changes to supervisor.
- Assisted in the adoption process, screening potential pet owners thoroughly.
- Maintained clean and safe environments for animals and visitors consistently.
- Trained new staff on animal handling techniques and safety protocols effectively.
- Took animals home and fostered them.
Education
Registered Nurse - Nursing
Methodist Hospital Nursing School
06.1987 - 01.1990
Skills
- Customer relationship management
- Conflict resolution
- Payment processing
- Effective communication
- Customer service
Timeline
Customer Service Manager
Cherry Blow Dry Bar
04.2017 - 02.2024
Animal Technician
Homeward Bound Pet Adoption Center
01.2014 - 01.2017
Home Childcare Provider
Self Employed Services
04.1997 - 02.2017
Registered Nurse - Nursing
Methodist Hospital Nursing School
06.1987 - 01.1990