Maureen Saltzman
Deerfield,IL
Summary
Accomplished Product Management professional with a strong background in developing detailed product roadmaps and leading cross-functional Agile teams through the design, development, and execution of software solutions. Proficient in utilizing industry-standard tools and methodologies to drive successful digital solution delivery for projects of varying scales. Demonstrated Expertise in relationship building and fostering collaboration across teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Product Manager
bswift, LLC
07.2022 - 01.2024
- Successfully spearheaded the development and implementation of a customizable digital front-end web framework within a benefits enrollment and benefits management core platform.
- Significantly reduced turnaround time for building and maintaining client sites, resulting in substantial cost savings in software engineering
- Led three cross-functional Agile software engineering teams, ensuring coordination of team efforts, fostering collaboration, and driving efficient project execution.
- Demonstrated ability to define feature requirements by identifying market gaps and understanding customer experience needs, while adhering to WCAG AA level standards to ensure inclusive and user-friendly solutions
- Effectively coordinated product strategy across multiple teams of Portfolio and Product Managers to achieve Product Management and client conversion OKRs (Objectives and Key Results)
- Identified and set application performance improvement goals (3x concurrent users), fostering a culture of innovation amongst Software Development and Quality Engineering team members
- Demonstrated strong interpersonal and presentation skills in conveying project updates, gathering feedback, and showcasing product features with Portfolio Managers and business stakeholders.
- Created and maintained a comprehensive set of support materials and training guidelines to ensure Client Services team members had access to the necessary resources for creating and managing client sites.
Product Owner
Federal Reserve Bank of Chicago
12.2020 - 06.2022
- Played a key role in representing the Product team by actively contributing to the definition of user stories with clear acceptance criteria, and user experience design for a React-based design system. This system consisted of a multitude of reusable components, patterns, and adherence to WCAG AA level accessibility standards
- Played a pivotal role in the definition, architecture, and development of the FedNow onboarding platform, aimed at streamlining and digitizing manual onboarding processes for Financial Institutions and Service Providers in an efficient and user-friendly manner
- Successfully managed backlog prioritization, authored user stories and actively participated in ongoing refinement, user story acceptance, and reporting on feature progress within a Scaled Agile (SAFe) Release Train
- Demonstrated proficiency in effectively coordinating and aligning cross-functional teams to ensure efficient delivery of high-quality software solutions
- Actively contributed to quarterly Program Increment Planning events, serving as a representative for one of 13 team's program increment goals, iteration goals, dependencies, and risks to ensure alignment with overall organizational goals.
IT Product Specialist
Federal Reserve Bank of Chicago
02.2016 - 12.2020
- Collaborated closely with internal business area stakeholders to assess technology needs, gain a deep understanding of business processes, and define project scope, facilitating business requirements gathering and identifying targeted OKRs
- Served as a representative for five internal clients on an Agile Scrum team of six, effectively bridging the gap between stakeholders and the development team
- Created and managed a comprehensive range of project artifacts, including user stories, process flows, data mapping, User Experience prototypes, and business diagrams utilizing industry-standard tools
- Effectively coordinated feature user acceptance testing, focus groups and user testing with internal stakeholders to gather valuable feedback and analyze user insights.
- Effectively managed the annual budget process for internal customer partners, ensuring accurate allocation of resources and timely reporting of budgeted hours throughout each calendar year
Product Manager
KAPOW
09.2014 - 01.2016
- Led the successful end-to-end software development, testing, and launch of a venue event scheduling application integration with Salesforce. This integration brought real-time availability to Kapow's online marketplace, resulting in enhanced user experience and increased efficiency
- Collaborated closely with a dedicated Agile team of seven, effectively maintaining the product backlog and strategically prioritizing features and enhancements for weekly code releases
- Facilitated ongoing product coordination and maintained communication with stakeholders, encompassing customer venues, Sales, Marketing, and Kapow executives
- Engaged in user testing sessions and user interviews to extract customer feedback, pinpoint gaps in existing features, and discern customer needs.
Product Manager
PartsTrader LLC
04.2013 - 09.2014
- Collaborated with business leaders, clients, architects, and developers to successfully transition the PartsTrader application from start-up to a nationwide launch
- Facilitated effective communication between stakeholders, development teams, and business partners to ensure clear articulation of client requirements
- Managed the product backlog with focus on achieving quarterly strategic objectives
- Collaborated with a development team based in New Zealand to define project scope, refine user stories, conduct release planning, and prioritize all feature development
Senior Product Analyst
Federal Reserve Bank of Chicago
09.2012 - 04.2013
- Collaborated with business sponsors to define business requirements, create screen mock-ups, design business process flows, coordinate user acceptance testing, and plan the pilot rollout of an application tailored for financial institutions to access services offered by Federal Reserve Financial Systems
- Collaborated with a team of subject matter experts during the user acceptance testing phase for newly developed features
- Contributed to the planning and execution of customer testing, incorporating feedback for user experience and application improvements.
Product Manager
Zappos.com
12.2010 - 07.2012
- Drove the expansion of the Business-to-Business and Business-to-Consumer Gift Card program in collaboration with Finance, Business Development, and Fulfillment Center Operations
- Worked collaboratively with third party point-of-sale system partners to establish system-to-system card activation messaging, facilitating the introduction of Zappos gift cards into retail stores
- Managed coordination with Fulfillment Center operations for gift card inventory replenishment, security enhancements, packaging improvements, and refinement of the order fulfillment process
- Generated comprehensive use case documentation, feature requirements, process flows, and test cases for the cutover to Amazon's Warehouse Management System (WMS) for Zappos' Business-to-Business (B2B) and Business-to-Consumer (B2C) gift card programs.
Education
Bachelor of Science - Human Development
University of Illinois
Urbana, ILCourse Completion -
Northwestern University - Kellogg School of Management
04.2022
Skills
- Cross-Functional Collaboration
- User Experience Design
- Agile Methodologies
- User Story Creation
- Roadmap Development
- Customer Empathy
- Product Strategy
- Stakeholder Management
- Product Lifecycle Management
- Product Backlog Management
- Requirements Gathering
Accomplishments
Operational Excellence Award 2019
Federal Reserve Bank of Chicago
Operational Excellence Award - 2018
Federal Reserve Bank of Chicago
President's Award of Excellence 2017
Federal Reserve Bank of Chicago
Operational Excellence Award 2016
Federal Reserve Bank of Chicago
Certification
- Certified Scrum Product Owner, 2010, Scrum Alliance
- Certified Scrum Master, 2009, Scrum Alliance
Honors Awards
- Operational Excellence Award, 2019, Federal Reserve Bank of Chicago
- Operational Excellence Award, 2018, Federal Reserve Bank of Chicago
- Operational Excellence Award, 2016, Federal Reserve Bank of Chicago
- President's Award of Excellence, 2017, Federal Reserve Bank of Chicago
Timeline
Senior Product Manager
bswift, LLC
07.2022 - 01.2024
Product Owner
Federal Reserve Bank of Chicago
12.2020 - 06.2022
IT Product Specialist
Federal Reserve Bank of Chicago
02.2016 - 12.2020
Product Manager
KAPOW
09.2014 - 01.2016
Product Manager
PartsTrader LLC
04.2013 - 09.2014
Senior Product Analyst
Federal Reserve Bank of Chicago
09.2012 - 04.2013
Product Manager
Zappos.com
12.2010 - 07.2012
Bachelor of Science - Human Development
University of Illinois
Course Completion -
Northwestern University - Kellogg School of Management
- Certified Scrum Product Owner, 2010, Scrum Alliance
- Certified Scrum Master, 2009, Scrum Alliance
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