Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maureen Shaughnessy

Seattle,WA

Summary

Motivated, creative, and adaptive program manager with expertise in project management, communication strategy, data analysis, and business process optimization. Skilled at translating business needs into actionable project plans with clear timelines and success measurements. Experienced in driving alignment and creating impactful change across all levels and team functions. Committed to continuous improvement and innovative problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Business Program Manager

Microsoft
Redmond, WA
01.2024 - Current
  • Established vendor sourcing and management strategy for over 140 active contractors, overseeing budget and managing relationships with vendor supplier partners
  • Oversee headcount prioritization as stand-in for Chief of Staff, aligning with CVP on PCN allocation to respond quickly to changes in business needs
  • Planned and drafted 20+ organizational announcements for the CVP, synchronizing tone and content to emphasize unique style and leadership principles
  • Created and implemented budget approval process and Power Automate to impose governance on vendor spend
  • Strategized and executed initiatives to improve team culture, including team-building volunteer events, talent recognition, and manager development and training
  • Curated content for 9+ large-scale workshops and lectures to respond to org Signals results and foster growth mindset and collaboration in team members

Business Program Manager (Contract)

Microsoft
Redmond, WA
11.2021 - 01.2024
  • Drove and optimized business operations for Cloud Sourcing team, tackling ad hoc projects and championing ongoing initiatives to improve rhythm of business and team member experience
  • Helped track and improve team headcount and hiring process by refining tracking dashboard, mapping process flow, and establishing and driving SLAs
  • Contributing member of People Team Onboarding, Morale & Fun, and New Employee Experience pillar

Business Development Project Manager

Lumenomics
Seattle, WA
10.2019 - 10.2021
  • Managed 30+ monthly construction project timelines to coordinate LEED certified window treatment scope for commercial buildings
  • Account manager for J.P Morgan Bank builds
  • Managed relationships with building contractors, account managers, and architects, resolving miscommunications and conflicts
  • Established client feedback collection process to drive product improvements, driving 2 safety updates and 3 design changes

Assistant Director of Annual Giving

Carnegie Mellon University
Pittsburgh, PA
06.2018 - 07.2019
  • Oversaw 23 mass solicitation and communication mailings to Carnegie Mellon University alumni
  • Strategized content, format, and timing of messages to maintain yearly donation and donor engagement goals
  • Planned and drove team data and reporting process transition from in-house built database to Salesforce CRM

Business Administrator - Operations

Carnegie Mellon University
Pittsburgh, PA
03.2017 - 06.2018
  • Provided operational support and process development for Annual Giving team, assisting with data governance and reports, special events, and budget tracking
  • Responsible for reporting on $10 million budget using Oracle financial tools
  • Processed invoices for mailing and team expenses

Education

Master of Science - Management Information Systems

University of Washington
Seattle, WA
03.2021

Bachelor of Arts - English Writing

University of Pittsburgh
Pittsburgh, PA
05.2011

Bachelor of Science - Psychology

University of Pittsburgh
Pittsburgh, PA
05.2011

Skills

  • Communications
  • Business Process Optimization
  • Change Management
  • Relationship Management
  • Data Analysis
  • Strategy & Governance
  • Power BI
  • Power Automate
  • Microsoft Office Suite

Certification

  • LEAN White Belt Certification
  • Currently pursuing Prosci Change Management certification

Timeline

Senior Business Program Manager

Microsoft
01.2024 - Current

Business Program Manager (Contract)

Microsoft
11.2021 - 01.2024

Business Development Project Manager

Lumenomics
10.2019 - 10.2021

Assistant Director of Annual Giving

Carnegie Mellon University
06.2018 - 07.2019

Business Administrator - Operations

Carnegie Mellon University
03.2017 - 06.2018

Master of Science - Management Information Systems

University of Washington

Bachelor of Arts - English Writing

University of Pittsburgh

Bachelor of Science - Psychology

University of Pittsburgh

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Maureen Shaughnessy