Summary
Overview
Work History
Skills
Websites
Certifications and Licenses
Timeline
BusinessAnalyst
Mandie Marinelli

Mandie Marinelli

Senior Business Program Manager
Enumclaw,WA

Summary

Results-oriented and strategic Business Program Manager with over 20 years of experience in the technical industry, specializing in program management, change management, and enablement. Proven track record in leading cross-functional teams to deliver complex programs, drive operational efficiencies, and implement process improvements. Expertise in stakeholder management, risk mitigation, and strategic planning to achieve business objectives. Adept at leveraging data-driven insights to optimize workflows, enhance team productivity, and foster collaboration across all levels of the organization. Strong background in enablement and project lifecycle management. Committed to delivering exceptional business outcomes through innovative problem-solving and continuous improvement initiatives.

Overview

2023
2023
years of professional experience

Work History

Senior Business Program Manager

Lions & Tiger - Microsoft
Bellevue , WA
3 2022 - 6 2024
  • Led the management of highly complex global initiatives for the Enterprise Skills Initiative (ESI) program, overseeing cross-functional teams to meet deadlines, mitigate risks, and ensure successful delivery, achieving a 95% stakeholder satisfaction rate.
  • Directed the end-to-end operationalizing of the Microsoft Enterprise Skills Initiative (ESI) partner program, including launch, onboarding, communications, and offboarding, resulting in a 30% increase in partner engagement year over year.
  • Served as the engineering team support point of contact for all field and partner ESI program-related support tickets, ensuring prompt resolution and reducing backlog by 25% within six months.
  • Implemented and customized Microsoft Dynamics CRM, driving seamless deployment and increasing CRM utilization rates by 40% across partner teams.
  • Established and managed the ESI Resource Desk, leading a team of five agents to resolve partner issues, achieving a 20% reduction in resolution time and improving partner support metrics.
  • Developed and managed all ESI field and partner-facing communication channels, streamlining escalation processes to ensure timely responses and achieving a 15% improvement in response rate SLAs.
  • Collaborated with regional leads, Partner Technical Strategists (PTS), and Enablement Leads to resolve partner challenges, driving a 10% increase in program completion rates and maintaining high partner satisfaction scores.
  • Designed and implemented program risk management strategies, proactively identifying and mitigating potential bottlenecks, which reduced project delays by 20%.
  • Mentored junior team members, fostering professional development and boosting overall team capabilities.
  • Implemented risk management strategies to mitigate potential issues, ensuring smooth program execution.

Principal Program Manager, Strategy and Design, PMO

PK Global
Bellevue , Washington
08.2021 - 04.2022
  • Led a portfolio of multimillion-dollar program and product launches, overseeing end-to-end project and product life cycles, resulting in a 20% increase in delivery efficiency.
  • Partnered with executive leadership to define program objectives, milestones, and success metrics, ensuring alignment with organizational goals and achieving a 95% success rate across portfolio initiatives.
  • Managed and mentored a team of 15+ project managers and specialists, fostering a culture of continuous improvement that enhanced team productivity by 25%.
  • Implemented comprehensive risk management strategies, proactively identifying and mitigating risks, which reduced project delays by 30%.
  • Drove process improvement initiatives, streamlining workflows and reducing average project delivery time by 15%, enabling faster time-to-market for key products.
  • Standardized PMO best practices and frameworks, increasing consistency with standardization in project execution and improving stakeholder satisfaction scores by 20%.
  • Collaborated with cross-functional teams and clients to prioritize competing deliverables, ensuring seamless alignment with business priorities and client expectations.
  • Enhanced program efficiency by streamlining processes and implementing best practices for project management.

Program Manager, Field Sales and Technical Community Enablement

Launch Consulting - Microsoft
Kirkland , Washington
08.2016 - 07.2020
  • Developed and implemented a comprehensive strategy for community operations, leveraging a "3-pillar approach" to enable continuous learning, resulting in a 20% increase in community engagement.
  • Led cross-group projects to automate field role distribution list updates, improving data accuracy and reporting capabilities by 30% through 24/7 synchronization.
  • Operationalized and standardized readiness processes, including calendars, onboarding, ongoing training, and community communications, enhancing alignment and reducing onboarding time by 15%.
  • Managed plans and execution of sales and technical community readiness programs, including live and recorded sessions, contributing to a 25% increase in readiness program adoption rates.
  • Defined go-to-market (GTM) strategies for readiness initiatives, encompassing marketing, sales, distribution, pricing, and support, which improved program visibility and participation by 20%.
  • Collaborated with cross-functional stakeholders, ensuring alignment on community enablement goals and achieving a 95% satisfaction score in stakeholder surveys.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

Microsoft Licensing Compliance Manager

Simplicity Consulting
Redmond, WA
10.2015 - 08.2016
  • Conducted data analysis and discovery using Excel and SQL queries to identify non-compliance and reporting inaccuracies, uncovering errors that drove a 15% improvement in compliance accuracy.
  • Managed multiple Microsoft licensing compliance audits and Verified Self Audits, recovering over $15 million in underreported revenue for the organization.
  • Developed strategic solutions to collaborate with cross-functional teams, aligning Independent Software Vendors (ISVs) and SaaS customers with appropriate licensing agreements (e.g., SPLA, Select Plus, EA, or Open), reducing partner costs by 20% and improving reporting accuracy.
  • Performed ongoing contract negotiations of settlement terms in collaboration with Microsoft Corporate, External, and Legal Affairs (CELA), ensuring compliance and accurate reporting in future agreements.
  • Streamlined compliance audit processes, reducing audit turnaround time by 30%, and improving partner satisfaction through enhanced collaboration and clarity.
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.

President

Amica Technology Solutions
Renton , WA
06.2011 - 10.2015
  • Provided visionary leadership and defined strategic goals and objectives, driving a 25% increase in annual revenue and achieving long-term organizational growth.
  • Oversaw day-to-day operations, ensuring efficient workflows and improving operational performance by 20% through process optimization.
  • Managed financial performance, consistently meeting or exceeding financial targets, resulting in a 10% increase in profit margins year over year.
  • Developed and executed market expansion strategies, increasing market share by 15% through targeted campaigns and innovative product launches.
  • Identified and secured strategic partnerships, driving business growth and contributing to a 30% increase in new revenue streams.
  • Assessed and mitigated risks across operational, financial, legal, and reputational domains, reducing potential liabilities by 15% through proactive risk management.
  • Fostered a culture of collaboration and innovation, increasing employee satisfaction scores by 20% and driving cross-functional teamwork.
  • Communicated effectively with stakeholders, enhancing shareholder confidence and maintaining strong relationships with employees, customers, and the public.
  • Promoted continuous improvement initiatives, resulting in a 10% reduction in inefficiencies and fostering a culture of innovation across the organization.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

Sr. Program Manager (Microsoft Worldwide Licensing Program)

Amica Technology Solutions
Redmond, Washington
06.2010 - 06.2013
  • Managed end-to-end operations for the creation and maintenance of partner and field licensing Bill of Materials (BoM) L100-L400, achieving 100% accuracy in readiness content through rigorous review cycles, virtual team collaboration, and localization strategies.
  • Developed a comprehensive content creation strategy, establishing standardized quality benchmarks in partnership with subject matter experts (SMEs), stakeholders, and partners, resulting in a 20% improvement in content delivery consistency.
  • Established guidelines and coordinated annual events for the Licensing Endorsed Trainer (LET) community, increasing trainer engagement by 25% and enhancing overall training effectiveness.
  • Supervised vendor resource operations, optimizing efficiency and ensuring alignment with organizational goals, which reduced operational costs by 15%.
  • Cultivated cross-functional relationships to ensure readiness materials met the needs of diverse partner and field roles, driving a 30% improvement in partner satisfaction scores.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.

Skills

Program Management Skills

  • Strategic Program and Project Management

  • Cross-Functional Team Leadership

  • Partner and Sales Enablement Strategies

  • Business Operations and Process Optimization

Technical Proficiency

  • Customer Relationship Management (CRM) Tools: Salesforce, HubSpot, Microsoft Dynamics

  • CRM Implementation and Deployment

Technical Knowledge and Tools

  • Familiarity with Generative AI (GenAI) Tools and Applications

  • Proficiency in Productivity Suites: Google Workspace, Microsoft Office (Excel, PowerPoint, Word)

  • Data-Driven Decision Making: Reporting and Dashboard Tools (eg, Power BI, Tableau)

Business Acumen

  • Strategic Planning and Execution

  • Business and Contract Negotiations

  • Innovation management

Interpersonal and Leadership Skills

  • Stakeholder Management and Communication

  • Training and Enablement for Partner Success

  • Cross-functional team leadership

  • Team leadership and direction

Certifications and Licenses

  • Harvard University, Boston MA- Negotiations and Leadership-2015
  • Harvard University, Online- Leadership in turbulent times -2021
  • Harvard University, Online- Improving business through a culture of health- 2021
  • Google, Online- Project management life cycle and methodologies-2024
  • Google, Online- Foundations of Project Management- 2024
  • Google, Onlne- Project Initiation: Starting a successful project-2024
  • Project Management Institute (PMI), Generative AI Overview for Project Managers-2024
  • Coursera, AI for Project Managers and Scrum Masters-2024
  • Northeastern University, Data Privacy Fundamentals- 2024
  • Clickup, Program Change Management

Timeline

Principal Program Manager, Strategy and Design, PMO

PK Global
08.2021 - 04.2022

Program Manager, Field Sales and Technical Community Enablement

Launch Consulting - Microsoft
08.2016 - 07.2020

Microsoft Licensing Compliance Manager

Simplicity Consulting
10.2015 - 08.2016

President

Amica Technology Solutions
06.2011 - 10.2015

Sr. Program Manager (Microsoft Worldwide Licensing Program)

Amica Technology Solutions
06.2010 - 06.2013

Senior Business Program Manager

Lions & Tiger - Microsoft
3 2022 - 6 2024

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Mandie MarinelliSenior Business Program Manager