Maureen Kercher
Tacoma,Washington
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
20
20
years of professional experience
Work History
Private Home Care Provider
Gene & Sherry Kercher
Auburn, Washington
12.2019 - 01.2022
- Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted clients to support independence and well-being.
- Offered support for clients mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted clients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Transported clients for medical and personal outings.
Associate, Dept. Manager, Receiver
Walmart
Auburn, Washington
03.2002 - 12.2019
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Maximized customer interactions by promptly identifying needs and wants.
- Managed customer relations and customer service through daily communication and interaction.
- Communicated with managers of other departments to maintain transparency.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Kept work areas clean, safe and organized.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Mentored and coached other team members to meet daily sales goals.
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Provided quotes to customers for purchase of products.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
High School Diploma -
Palisades Baptist Academy
Federal Way, WA05.1979
Skills
- Positive and Upbeat
- Team Building and Motivation
- Merchandise Promotion and Display
- Customer Service
- Health and Safety Procedures
- Superior Work Ethic
- Inventory Management
- Decision Making
- Retail Operations
- Multitasking and Prioritizing
Accomplishments
Walmart Market 17 Hourly Supervisor In-Stock Lead Of the Year 2006
Timeline
Private Home Care Provider
Gene & Sherry Kercher
12.2019 - 01.2022
Associate, Dept. Manager, Receiver
Walmart
03.2002 - 12.2019
High School Diploma -
Palisades Baptist Academy