Lee-Ann Mary Challenger Daley
Katy,Tx
Summary
Professional with comprehensive experience in front and back office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
33
33
years of professional experience
Work History
Private Home Care Provider
Delia George
06.2024 - 05.2025
- Helped clients gain independent living skills.
- Achieved punctual attendance for 100% of scheduled appointments.
- Ensured optimal client safety.
- Developed personalized daily care plans for clients.
- Maintained detailed records of client progress, enabling accurate assessments and adjustments to care plans as necessary.
- Built client trust.
- Collaborated effectively with fellow caregivers, sharing insights and best practices to enhance overall quality of care for clients.
- Implemented effective communication strategies to foster trust with clients and families.
Customer Service Manager
Unicomer Group
10.1992 - 03.2024
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Coordinated communication between departments to enhance information flow and service delivery.
- Handled multi-line phone system, effectively directing calls and addressing inquiries with professionalism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional customer service, resolving inquiries and enhancing visitor experiences.
- Trained new staff on front desk protocols, ensuring adherence to operational standards.
- Maintained accurate records of incoming and outgoing correspondence for efficient tracking.
- Coordinated cross-functional initiatives to enhance overall customer experience across departments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed escalated issues, ensuring timely resolutions while maintaining positive client relationships.
Education
Diploma - Human Resources Management
University of Cambridge
UKHigh School Diploma - High School
ICS Canada
Westmount, QCSkills
- Skilled in building client relationships
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Customer escalation handling
- Problem-solving and critical thinking
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- File management
- Administrative support
- Multi-line telephone operation
- Professional demeanor
Timeline
Private Home Care Provider
Delia George
06.2024 - 05.2025
Customer Service Manager
Unicomer Group
10.1992 - 03.2024
High School Diploma - High School
ICS Canada
Diploma - Human Resources Management
University of Cambridge
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