Summary
Overview
Work History
Education
Timeline
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MARGARET (PEGGY) WAGNER

Tempe,AZ

Summary

Highly proficient rapport builder brings qualifying work history in search of a demanding Sales/Customer Advocacy role. Candidate respectfully offers interpersonal style and tested skills for an above and beyond customer experience.

Key strengths include:

  • National New Home Builder(s) Call Center experience & performance Includes CRM warranties, complaints, delays
  • Natural, strategic approach. Lends discovery, empathy & assurance while tasking across multi-platform communication matrix
  • Proficient: Salesforce, My360, Call Rail, Five9 and Microsoft Suite

Overview

10
10
years of professional experience

Work History

Sales/Customer Service Agent-Advocate

Mattamy Homes
Scottsdale, AZ
10.2020 - 04.2022
  • Joined remote National Customer Service Team sharing interaction practices w/telling results
  • Brought organization & accurate multi-tasking-reflected better service levels
  • Prioritized research & fingertip knowledge, lifted homebuyer/team overall experience

Note: Online Customer Service positions were eliminated April 2022; therefore, accepting interim/temporary industry assignments through S3 Staffing

Sales/Customer Support Agent

Meritage Homes Corp
Scottsdale, AZ
06.2019 - 10.2020
  • Recruited to Meritage’s National Customer Center-high demand productivity/priority homebuyer service
  • Dogged grasp of extensive/changing inventory & databases-new home communities, warranty, complaint process
  • Industrious, thorough understanding of New Home Community support
  • Balanced full spectrum-calls, live chat, text, email, internet leads/inquiries, multi system CRM, resolution timeline, repairs/warranties and reporting

Note: Left Meritage for Mattamy during reductions & downsizing, eventual layoff 2022

Call Center Customer Service Agent

State Farm
Tempe, AZ
02.2014 - 04.2019
  • Five year record providing detailed coverage information, promoting and educating customers/policy holders
  • Earned Quote/Bind certification, served inquiries w/promotion & knowledge

Note: Professional reputation for proficiency brought recruitment to Meritage Homes

Customer Service Sales Representative

Trivita Nutrition
Scottsdale, AZ
01.2012 - 02.2014
  • Provided sales and service support to customers-promoted and educated clients on upscale nutrition/wellness products
  • Strategic listening, chats & lead processing identifying health issue resolution sales

Note: Queued for position at State Farm, initial search

Education

Bachelor Of Science - Business Administration

Arizona State University
Tempe, AZ

Timeline

Sales/Customer Service Agent-Advocate

Mattamy Homes
10.2020 - 04.2022

Sales/Customer Support Agent

Meritage Homes Corp
06.2019 - 10.2020

Call Center Customer Service Agent

State Farm
02.2014 - 04.2019

Customer Service Sales Representative

Trivita Nutrition
01.2012 - 02.2014

Bachelor Of Science - Business Administration

Arizona State University

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MARGARET (PEGGY) WAGNER