Maureen StPeter
EATON ,CO
Summary
Experienced administrative healthcare professional with over 20 years of business office experience. Strong ability to analyze data, communicate effectively and implement process improvement.
Overview
13
13
years of professional experience
Work History
Surgery Scheduling Coordinator
Banner Health
Greeey , CO
11.2018 - Current
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Updated patient financial information, collected copays, posted payments and submitted daily deposits.
- Investigated denied claims, filed appeals and reconsiderations with appropriate documentation to have claim reprocessed.
- Worked in fast pace environment answering calls from insurance companies regarding procedure and diagnosis codes.
- Request prior authorizations for surgery and if denied investigate reason and coordinate Peer to Peer.
- Work with patients regarding billing inquiries and explained with compassion outcomes.
Credentialing Coordinator
UC Health
Loveland , CO
12.2017 - 11.2018
- Collaborated with physicians to ensure timely completion of hospital and clinic applications.
- Performed database queries, compiling information according to requests and logging logistics changes.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
Patient Experience Coordinator
Banner Health
Greeley , CO
07.2015 - 11.2017
- Provided excellent customer service by effectively communicating with patients, families, doctors and staff.
- Improved patient care, safety and compliance by partnering with nurses.
- Analyzed patient satisfaction scores and presented to medical staff with recommendations.
- Implemented patient communication program that helped to increase satisfaction scores.
- Reached out to patients who had written complaints and find resolutions.
Office Coordinator Occupational Health
Banner Health
Greeley , CO
08.2011 - 07.2015
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Scheduled patient appointments and verified insurance
- Contacted work comp companies to get accurate claim number and billing address.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
Education
Bachelor of Science - Business Administration
University of Northern Colorado
Greeley, CO07.2006
Timeline
Surgery Scheduling Coordinator
Banner Health
11.2018 - Current
Credentialing Coordinator
UC Health
12.2017 - 11.2018
Patient Experience Coordinator
Banner Health
07.2015 - 11.2017
Office Coordinator Occupational Health
Banner Health
08.2011 - 07.2015
Bachelor of Science - Business Administration
University of Northern Colorado