Maureen Townsend
Slingerlands,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, customer service skills and administrative support. Responsible professional willing to go extra mile to assist others with solving problems. Proven ability to manage multi-line phone systems and maintain data confidentiality while enhancing team collaboration. Skilled in appointment scheduling and conflict management, ensuring a seamless experience for clients and staff alike.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
The Animal Hospital
07.2004 - Current
- Maintains confidentiality of information regarding clients and company.
- Provides clerical support to 15 company employees by copying, faxing, and filing documents.
- Operates multi-line telephone system to answer and direct high volume of calls.
- Keeps reception area clean and neat to give visitors positive first impression.
- Greets approximately 30 guests a day at front desk and engages in pleasant conversations while managing check-in process.
- Resolves customer issues quickly and notifies supervisor immediately when problems escalate.
- Collects fees and payments.
- Completes all tasks in compliance with company policies and procedures.
- Completes data entry and filing to keep records updated for easy retrieval.
- Schedules, coordinates and confirms appointments and meetings.
- Organizes, maintains and updates information in computer databases.
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balances employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collects and distributes messages to team members and managers to support open communication and high customer service.
Kennel Supervisor
Baayshore Animal Hospital
03.2003 - 05.2004
- Cleaned and maintained 3 kennel areas for optimized hygiene, including cages, runs and yards.
- Reset procedure rooms and disinfected equipment, reception area, exam rooms and surgical suite nightly.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Kept animals clean and free of contaminants to promote optimal health.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Education
Bachelor of Arts - Environmental Studies
Eckerd College
St. Petersburg, FL05-2002
Skills
- Correspondence typing
- Appointment management
- Email and telephone decorum
- Customer service
- Clerical support
- Data confidentiality
- Supply management
- Proficient with Microsoft Office Suite
- File organization
- Time management
- Multi-line telephone systems
Timeline
Front Desk Receptionist
The Animal Hospital
07.2004 - Current
Kennel Supervisor
Baayshore Animal Hospital
03.2003 - 05.2004
Bachelor of Arts - Environmental Studies
Eckerd College