Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

MAUREEN UGWU

Summary

Vibrant, organized, and compassionate registered nurse with over 15 years of diverse experience in emergency care, med/surg, critical care, and case management. Proven ability to coordinate complex care plans, advocate for patients, and navigate healthcare systems to optimize patient outcomes. Excellent communicator, team collaborator, and patient educator with a passion for delivering holistic and equitable care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Case Manager

UnitedHealthcare
04.2024 - Current
  • Manage complex patient caseloads across diverse populations in Medicaid and Medicare programs.
  • Conduct comprehensive telephonic assessments and develop individualized care plans based on social determinants of health.
  • Coordinate transitions of care, ensuring timely post-discharge follow-up and access to primary and specialty care.
  • Collaborate with interdisciplinary teams including physicians, social workers, and behavioral health specialists.
  • Facilitate referrals to community resources such as housing assistance, food security programs, transportation, and mental health services.
  • Perform utilization management reviews and ensure documentation meets regulatory and policy standards.
  • Educate patients and families on medication adherence, chronic disease management, and preventive care.
  • Track and report outcomes to support quality improvement and compliance with NCQA/HEDIS standards.

RN – Intermediate Care Unit

MedStar Montgomery Medical Center, Olney, MD
01.2024 - Current
  • Provided direct care for patients requiring cardiac monitoring, medication titration, and step-down ICU-level care.
  • Participated in care planning, patient education, and discharge coordination with the interdisciplinary team.
  • Supported safe medication administration and monitoring, including telemetry, IV cardiac drips, and TR-band care.
  • Part-Time

Case Manager

Candid Home Health, Maryland
05.2023 - 04.2024
  • Coordinated in-home care services for patients with chronic illnesses, disabilities, and post-operative recovery needs.
  • Liaised with providers and insurance to authorize skilled services and DME.
  • Conducted home visits and virtual check-ins to monitor patient progress and adjust care plans accordingly.

RN – Medical/Surgical Unit

Adventist Healthcare Shady Grove, Rockville, MD
01.2023 - 01.2024
  • Delivered comprehensive care to adult patients with acute and chronic medical-surgical conditions.
  • Collaborated in interdisciplinary rounds and ensured patient safety through evidence-based practices.

RN – General Duty Nurse

National Orthopedic Hospital, Enugu, Nigeria
05.2017 - 11.2022
  • Provided general nursing, pre/post-op care, wound management, and emergency response in a tertiary orthopedic hospital.

RN – General Nurse & HIV Clinic Manager

Uwani Cottage Hospital, Enugu, Nigeria
01.2010 - 05.2017
  • Delivered holistic care in maternity, pediatrics, and general medical wards.
  • Managed the HIV clinic, counseling patients, ensuring ART compliance, and linking clients to national programs.

Education

Bachelor of Science - Nursing

Ebonyi State University
12.2019

Associate Degree - Nursing

Bishop Shanahan Hospital School of Nursing
01.2009

Skills

  • Case Management & Coordination
  • Utilization Review & Documentation
  • Patient Advocacy & Health Coaching
  • Resource Allocation & Community Linkage
  • Multidisciplinary Team Collaboration
  • Telehealth & Remote Monitoring
  • Chronic Disease Management
  • Discharge Planning
  • EMR Proficiency (Epic, Allscripts)

Certification

  • RN License, Maryland Board of Nursing – R258313
  • RN License, Texas Board of Nursing – 1033467
  • RN License, Nursing & Midwifery Council of Nigeria – #137685
  • AHA BLS | AHA ACLS

Hobbies and Interests

Advocacy, Volunteering, Reading, Socializing, Hair Styling, Shopping

Timeline

Case Manager

UnitedHealthcare
04.2024 - Current

RN – Intermediate Care Unit

MedStar Montgomery Medical Center, Olney, MD
01.2024 - Current

Case Manager

Candid Home Health, Maryland
05.2023 - 04.2024

RN – Medical/Surgical Unit

Adventist Healthcare Shady Grove, Rockville, MD
01.2023 - 01.2024

RN – General Duty Nurse

National Orthopedic Hospital, Enugu, Nigeria
05.2017 - 11.2022

RN – General Nurse & HIV Clinic Manager

Uwani Cottage Hospital, Enugu, Nigeria
01.2010 - 05.2017

Associate Degree - Nursing

Bishop Shanahan Hospital School of Nursing

Bachelor of Science - Nursing

Ebonyi State University

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MAUREEN UGWU