Summary
Overview
Work History
Education
Skills
volunteering
Timeline
Generic

MAUREEN WILLIAMS

Brooklyn,NY

Summary

Results-driven manager focused on boosting business performance through strategic leadership and process optimization. Proven track record in cultivating customer relationships that enhance revenue and strengthen brand loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Consolidated Edison Inc
Staten Island, New York
06.2026 - Current
  • Handled high-volume calls while ensuring quality service and customer satisfaction standards.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed service requests using company-specific software and systems efficiently.
  • Educated customers on energy conservation tips and available programs offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Store Manager

Fisherman's Cove Restaurant
Brooklyn, NY
09.2014 - 05.2023
  • Cultivated team-oriented culture focused on achieving sales, service, and productivity goals.
  • Forged customer relationships to drive business growth, sustain profitability, and enhance brand loyalty.
  • Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses.
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
  • Delegated assignments to meet coverage needs and maintain store standards.
  • Monitored store inventory levels and ordered new equipment to prevent shortages.
  • Developed vendor relationships and monitored supply chain to identify and address deficiencies.

Manager and Owner

Glamorous Boutique
St.Catherine, Jamaica
09.2009 - 12.2013
  • Achieved revenue goals while managing budget to minimize overages and expenditures.
  • Managed daily operational strategy, applying business acumen and industry-specific knowledge.
  • Optimized inventory management through timely audits and streamlined processes for identifying discrepancies.
  • Liaised with vendors to negotiate pricing that enhanced inventory replenishment efficiency.

Education

Bachelor of Science - Accounting

University Of The West Indies
Kingston, Jamaica
09-2006

Skills

  • Customer service
  • Complaint resolution
  • Call handling
  • Customer service management
  • Service efficiency
  • Sales enhancement
  • Team leadership
  • Team coordination
  • Time management
  • Expense management
  • Coaching techniques

volunteering

Volunteering with Con Edison for non-profit organizations

Timeline

Customer Service Representative

Consolidated Edison Inc
06.2026 - Current

Store Manager

Fisherman's Cove Restaurant
09.2014 - 05.2023

Manager and Owner

Glamorous Boutique
09.2009 - 12.2013

Bachelor of Science - Accounting

University Of The West Indies
MAUREEN WILLIAMS