Summary
Work History
Education
Skills
Timeline
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Maureen Wright

Sylvan Beach ,NY

Summary

Dynamic and dedicated professional with strong communication skills and a proven track record at Oneida Nation. Recognized for enhancing customer satisfaction through efficient problem-solving and exceptional service. A quick learner adept at multitasking, with a solid foundation in cash handling and inventory management, driving sales and fostering loyalty.

Work History

Slot Attendant

Oneida Nation
  • Monitored slot machines for operational efficiency and compliance with gaming regulations.
  • Assisted players with machine malfunctions, providing prompt resolutions to enhance customer experience.
  • Conducted routine maintenance checks on slot machines, ensuring optimal performance and safety standards.
  • Educated guests on game rules and machine operations, fostering a welcoming atmosphere.
  • Reported discrepancies or issues to management, contributing to effective incident resolution processes.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.

Sales Associate

Oneida Nation
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained merchandise displays and ensured inventory accuracy through regular stock checks.
  • Processed transactions efficiently using point-of-sale systems while adhering to cash handling protocols.
  • Educated customers about promotions and loyalty programs to drive sales volume and customer retention.
  • Collaborated with team members to achieve store goals and improve operational efficiency during peak hours.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction and fostering repeat business.
  • Trained new associates on product knowledge, sales techniques, and customer service best practices.
  • Monitored market trends and competitor activities to identify opportunities for product promotion and sales growth.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma -

Sherburne Earlville CS
Sherburne, NY
06.1974

Skills

  • Quick learner
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Reliability and punctuality
  • Basic computer literacy

Timeline

Slot Attendant

Oneida Nation

Sales Associate

Oneida Nation

High School Diploma -

Sherburne Earlville CS

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Maureen Wright