Maureen Yglesias
CANUTILLO,Texas
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at California Cafe. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Adept at POS system operation and training staff, contributing to increased sales and repeat business through effective communication and organization.
Overview
12
12
years of professional experience
Work History
Waitress Trainer
California Cafe
10.2007 - 01.2012
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Waitstaff Manager/Wait Staff Member/Bartender
La Volpe Ristorante
05.2006 - 08.2007
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Cultivated warm relationships with regular customers.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Waitstaff Manager/Wait Staff Member/Event Planner
TRUMPETS on the Bay
05.2000 - 04.2006
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
- Promoted brand awareness by collaborating with marketing team on targeted advertising campaigns.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
Shift Supervisor
CVS Pharmacy
09.1999 - 06.2000
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw loading and unloading of packages in warehouse.
Education
Associate of Science - Science
Suffolk County Community College
Riverhead, NYSkills
- Strong multitasking
- Efficient organization
- POS system operation
- Menu memorization
- Professional appearance
- Exceptional customer service
Timeline
Waitress Trainer
California Cafe
10.2007 - 01.2012
Waitstaff Manager/Wait Staff Member/Bartender
La Volpe Ristorante
05.2006 - 08.2007
Waitstaff Manager/Wait Staff Member/Event Planner
TRUMPETS on the Bay
05.2000 - 04.2006
Shift Supervisor
CVS Pharmacy
09.1999 - 06.2000
Associate of Science - Science
Suffolk County Community College
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