Haley Johnson
Pleasanton,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about animal health and wellness.
Overview
6
6
years of professional experience
Work History
Waitress Trainer
Chili's Bar and Grill
Pleasanton, TX
04.2019 - Current
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Instructed new staff members on food handling procedures and service techniques.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Provided exceptional service to high volume of daily customers.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
Kennel Technician
Pleasanton Animal Clinic
Pleasanton, TX
06.2021 - 08.2022
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Assisted with the collection of blood samples for laboratory testing.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Maintained records of animal feedings, treatments and other updates.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Educated clients about preventive healthcare measures such as proper nutrition, grooming techniques and parasite control methods.
Zoo Nutrition Volunteer
San Antonio Zoo
San Antonio, TX
08.2020 - 10.2020
- Prepared diverse exotic animal diets and enrichments.
- Ensured timely delivery of diets to all exhibits on a daily basis.
- Maintained a safe food handling environment
- Managed all aspects of food preparation for a diverse range of ingredients including fruits, vegetables, grains, and meats.
Waitress
East Coast Wings + Grill
Pleasanton, TX
10.2018 - 04.2019
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
Cook
Pizza Hut
Pleasanton, TX
07.2018 - 08.2018
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Prepared dough and sauce for pizzas according to recipes.
- Adhered to sanitation standards when handling food products and utensils.
- Kept stations stocked and ready for use to maximize productivity.
Education
Bachelor of Science - Zoology
Texas A&M University - San Antonio
San Antonio, TX05-2024
Skills
- Coaching and Mentoring
- Role Modeling
- Strong leadership
- Certified trainer
- Multitasking
- Salesmanship
References
References available upon request.
Timeline
Kennel Technician
Pleasanton Animal Clinic
06.2021 - 08.2022
Zoo Nutrition Volunteer
San Antonio Zoo
08.2020 - 10.2020
Waitress Trainer
Chili's Bar and Grill
04.2019 - Current
Waitress
East Coast Wings + Grill
10.2018 - 04.2019
Cook
Pizza Hut
07.2018 - 08.2018
Bachelor of Science - Zoology
Texas A&M University - San Antonio
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