Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Robinson

Woodbridge

Summary

Dynamic professional with extensive experience in customer service and team motivation, notably as a Waitress Trainer at Acapulco's Mexican Grill. Proven ability to enhance onboarding processes and improve service quality, fostering collaboration among staff. Skilled in coaching and mentoring, with a strong focus on order accuracy and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Waitress Trainer

Acapulco's Mexican Grill
01.2023 - 03.2024
  • Trained new waitstaff on menu items, service standards, and customer interaction techniques.
  • Developed training materials to enhance onboarding processes for incoming team members.
  • Monitored service quality and provided feedback to staff for continuous improvement.
  • Coordinated schedule adjustments to ensure adequate staffing during peak hours.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Store Manager

Sunoco Gas Station
02.2022 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Waitress Trainee

Bubbas 33
10.2018 - 12.2021
  • Delivered exceptional customer service, ensuring satisfaction through attentive and friendly interactions.
  • Assisted in menu knowledge and food preparation, enhancing guest dining experience.
  • Collaborated with kitchen staff to ensure timely order delivery during peak hours.
  • Maintained cleanliness and organization of dining area, promoting a welcoming environment.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.

Education

High School Diploma -

Broadchurch Academy
Birmingham, AL
05-2019

Skills

  • Team motivation
  • Order accuracy
  • Coaching and mentoring
  • Customer service
  • Strong multitasking
  • Team collaboration

Timeline

Waitress Trainer

Acapulco's Mexican Grill
01.2023 - 03.2024

Store Manager

Sunoco Gas Station
02.2022 - 03.2024

Waitress Trainee

Bubbas 33
10.2018 - 12.2021

High School Diploma -

Broadchurch Academy

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