Maureen A Zenda
Health Care IT
North Royalton,OH
Summary
Offer functional and technical expertise in optimizing and upgrading EPIC software applications. Extensive experience working with senior management to solve complex business problems through implementation of new technologies.
Overview
21
21
years of professional experience
Work History
Implementation EMR Specialist
Intellect Resources
Greensboro, NC
03.2010 - Current
- Assists in training, implementation and support for employees of a standardized EHR for multiple health care organizations across the United States.
- Provide individual and customized training for Physicians, Nurses, Front desk personnel
- Define application problems by conferring with clients, software developers, and software companies
- Provided suggestions for maximum production and revenue
Practice Support Specialist
MetroHealth Medical Center
Cleveland , Ohio
10.2019 - 03.2022
- Scheduled patient surgeries in respective doctors' calendars.
- Completed administrative patient intakes with case histories, insurance information and mandated forms including BWC
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Services Representative
Cleveland Clinic
Cleveland , Ohio
12.2009 - 08.2015
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Epic software to Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information.
- Took copayments and compiled daily financial records.
Education
Some College (No Degree) - Health Informatics Technology
Cuyahoga Community College
Parma, OHSome College (No Degree) - Nursing
Bohecker College
Ravenna, OHSkills
- Expert level knowledge in some EPIC Modules including ASAP, Cadence, Prelude, Etc
- Technical proficiency in various software programs including Microsoft products, Onbase, Dragon dictation
- Able to analyze OTF (On the fly) healthcare metrics and provide suggestions to upper-level management on how workflows can be improved to increase efficiency and reduce costs
- Excellent communications skills for team building and team Goals
- Strong Analytical skills
- Positive attitude and flexibility
Timeline
Practice Support Specialist
MetroHealth Medical Center
10.2019 - 03.2022
Implementation EMR Specialist
Intellect Resources
03.2010 - Current
Patient Services Representative
Cleveland Clinic
12.2009 - 08.2015
Some College (No Degree) - Health Informatics Technology
Cuyahoga Community College
Some College (No Degree) - Nursing
Bohecker College