MAUREEN IHEJETO
Upper Marlboro,MD
Summary
IT TECHNICIAN I APPLICANT A Versatile IT Professional with more than five years’ experience troubleshooting desktop and Network connectivity issues, diagnosing technical problems and determining proper solutions. Ability to Install and troubleshoot computer-related peripheral devices, establish, and maintain strong/positive working relationships with customers and staff. Ensure all desktop problems are documented and followed up for resolution. Generate reports and maintain confidential files. Provide high quality Help Desk and onsite Tier 1 End-user support. Assist in data collection, prepare data for projects, utilize information technology, and quickly learn new programs and processes. Offer strong knowledge of reference and research methods and techniques used in collecting and organizing data.
Overview
10
10
years of professional experience
Work History
Math and Health Teacher
PRINCE GEORGE'S COUNTY PUBLIC SCHOOLS, KETTERING ELEMENTARY SCHOOL
08.2023 - Current
- Establishes clear goals and objectives related to School Improvement Plan
- Plans and prepares lessons, assignments, instructional materials
- Establishes learning objectives consistent with appraisal of student needs, curriculum framework, and knowledge of human growth and development
- Provides instructions to students by developing, selecting, and modifying instructional plans and material and presenting them using instructional techniques which meet all students needs.
- Selects and uses appropriate instructional strategies including, but not limited to, lectures, group
- Discussions, demonstrations, modeling and multimedia teaching aids to present subject matter to students
- Provides quality atmosphere and environment conducive to intellectual, physical, social and emotional development of students
- Monitors and evaluates student performance, develops and implements plans to improve student performance
- Maintains required records
- Follows required procedures and practices
- Prepares, administers and corrects evaluations and assessments, and records results.
PRINCE GEORGE'S COUNTY PUBLIC SCHOOLS
01.2014 - Current
- WOODRIDGE ELEMENTARY SCHOOL
- SPECIAL EDUCATION /Multi-LANGUAGE (ESOL) PARAPROFESSIONAL
- Provide personal attention and learning support to students in grades K through 6, working with 7 students on average in groups, and serving 4 groups per day
- Assist students presenting learning disabilities, language barriers and behavioral issues
- Reinforce instructions with students previously initiated by classroom teacher, assist students in developing and improving skills in academic, technical, and specialized areas of instruction, and provide appropriate activities, discussions, practice sessions and work drills
- Work with teachers in guiding classroom discussions, assist students experiencing confusion and difficulties, and manage student groups working on projects
- Attend parent/teacher meetings, accompany students on field trips, review IEPs to ensure compliance, and consistently move students from zero success to achieving 65% learning ability on average.
- Mentor and train team members on automated systems and assist with technical issues
- Consistently maintains professional code of ethics while ensuring interactive and engaging learning environment
- Assist Woodridge Elementary school and Kevin Jones in IT related activities.
- Troubleshoot desktop and laptop issues for instructional, business, and administrative computers
- Install, modify, and perform minor network repairs
- Troubleshoot computer-related devices such as video, sound, modern, printer scanner and camera issues
GEEK SQUAD CONSULTATION AGENT
BEST BUY, Geek Squad
01.2015 - 08.2023
- Delivered outstanding service at the, customer service desk
- Listened to and resolved customer concerns with laptops, desktop computers and televisions, and contacted technicians to visit customer homes because of appliance malfunctions
- Provide high quality ON-SITE level I end user support
- Ensure all work orders are documented and followed up for completion
- Managed check-in and check-out experiences for customers, assisting in identifying complete solutions to achieve satisfaction, and consistently building trusting relationships
- Install, modify, and perform minor repairs to network equipment
- Troubleshoot computer-related device such as video, sound, modem, printer, scanner, camera, etc.
- Install, modify, and perform minor network repairs
- Trained new team members on professionalism and expectations in working with customers, and ensured all corporate policies were complied with in addition to overseeing implementation and troubleshooting of new programs
Education
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
3501 University Blvd. East, Adelphi Maryland06.2024
Bachelors of Science - Cybersecurity Technology
University of Maryland Global Campus
3501 University Blvd. East, Adelphi, MD 20783Certificate – Computer Networking -
University of Maryland Global Campus
3501 University Blvd. East, Adelphi, MD 20783Associates of Applied Science - Information Systems Management
Montgomery College
Takoma Park, MDSkills
- Troubleshooting and resolving Network issues
- Problem Solving
- Analysis
- Documentation
- Desktop reimaging
- Client Services
- Troubleshoot desktop computer/network problems
- Detail Oriented
- Knowledge of PC/Server hardware repair, maintenance, and OS installations
- Technical Support
- Program Support
- Communication
- Conflict Resolution
- Ability to implement Microsoft 365 services, manage user identity and roles, manage access and authentication
- Fluent in Igbo (Nigerian Language)
- TECHNOLOGY: MS Office, Adobe Suite
Accomplishments
- CERTIFICATIONS: Apple Certified
Timeline
Math and Health Teacher
PRINCE GEORGE'S COUNTY PUBLIC SCHOOLS, KETTERING ELEMENTARY SCHOOL
08.2023 - Current
GEEK SQUAD CONSULTATION AGENT
BEST BUY, Geek Squad
01.2015 - 08.2023
PRINCE GEORGE'S COUNTY PUBLIC SCHOOLS
01.2014 - Current
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
Bachelors of Science - Cybersecurity Technology
University of Maryland Global Campus
Certificate – Computer Networking -
University of Maryland Global Campus
Associates of Applied Science - Information Systems Management
Montgomery College
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