Maurene Gall

• Designed, fabricated, and finished dental and orthodontic prosthetics
• Crowns and bridges utilizing Planmeca software and PlanMill 60 with Zirconia discs
• Essix retainers utilizing Sprint Ray 3D printer
• Managed inventory
• Maintaining a fluctuating inventory need based on budgetary restrictions as well as the needs of the dental, denture, and orthodontic departments of the laboratory
• Equipment troubleshooting and maintenance
• Worked closely with Sprint Ray and Patterson representatives to keep equipment running efficiently
• Saved laboratory on service fees by being able to troubleshoot and maintain equipment in house

• SManaged domestic and international projects for Del Conca USA
• Managed team builds on all display orders, domestic and international
• Assisted in design and builds for Coverings International Floor and Stone 2020 - 2023
• Streamlined “Quick Ship” program
• Payroll, budget, scheduling, project tracking
• Dealt directly with Italian and US marketing director and owner to develop ordering processes and display designs
• Created/implemented spreadsheets for tracking, efficiency, and effectiveness of programs
• Managed tile install company
• Scheduling, material management, profit/loss analysis, payroll, budget, job analysis

• Identified workflow solutions
• Resolved backlog
• Cross trained associates to prepare for an expected leave of absence
• Identified collection effort improvements
• Resolved patient concerns
• Identified insurance billing discrepancies
• Support/Train newly appointed Treatment Coordinator
• Re-trained Orthodontic Assistants to create a uniform style of practice and charting
• Covered time off for the following positions
• 3D Systems Manager
• Scheduling Coordinator
• Billing/Insurance Coordinator
• Patient Care Coordinator
• Orthodontic Assistant
• Lab Technician
• Records Coordinator

• Compiled and interpreted new patient records for the purpose of treatment planning
• Cephalometric tracing, X-rays, Photos, Digital Scans
• Treatment planning and presentation
• Created digital treatment option simulations
• Educated patients and/or parents regarding orthodontic benefits
• Social media marketing
• Achieved an 86% close rate with almost $1M in paid in full starts
• Attended continuing education classes

Henry Schein airway seminar (North Carolina)

• Trained assistants in advanced treatment of patients
• Facilitated software selection, purchase, and changeover
• Researched and consulted on 3D printer options for the practice
• Created and updated PowerPoint teaching presentations

• Created detailed training binders and SOPs for 3Shape and Ortho Insight software, and EnvisionTEC 3D printers
• Trained office staff on the use of 3D scanners, software and printers
• Troubleshot problems, performed software and mechanical hardware updates, on equipment
• Engineered solution for .stl file shareability among three different offices
• Assisted software developers with design modifications
• Worked with EnvisionTEC engineering department to develop hardware/software updates to address frequent print failures
• Created and updated practice documents SOPs, onboarding documents, and job descriptions for all positions
• Trained new hires in all job tasks and practice procedures
• Covered time off for the following positions:

Scheduling Coordinator

Billing/Insurance Coordinator

Patient Care Coordinator

Orthodontic Assistant

Lab Technician

Records Coordinator

• Managing available parts, tools and materials inventory to maintain prompt response capability
• Investigated and corrected mechanical problems with machinery
• Removed dirt and lubricated machinery shafts, bearings and gears to ensure proper operation
• Completed partial or full rebuilds of equipment to quickly repair or replace defective components and restore functionality
• Interpreted drawings, blueprints and schematics of building and systems layout, as well as, machinery construction
• Designed and fabricated parts to modify functions of machinery to suit the needs of the company

• Common duties of an Orthodontic assistant
• Managed in house IT issues
• Organized digital HIPAA compliance
• Document creation and updates
• Created and updated Orthodontist's PowerPoint teaching presentations