Mauri Alves
St. John,IN
Summary
Hard-working, reliable, and upbeat team player with over five years of customer service experience. Highly adaptable professional with strong communication, organizational, and problem-solving skills. Seeking to contribute to organizational success in a fast-paced, results-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Nutritional Specialist
Azle ISD
09.2023 - 07.2024
- Provided courteous service to students, staff, and visitors in a fast-paced school environment.
- Handled cash, debit, and credit transactions accurately while maintaining accountability.
- Assisted with food service operations, inventory tracking, and daily reconciliation.
- Maintained compliance with food safety, cleanliness, and organizational standards.
ASB Student Store Clerk
Hesperia Unified School District
07.2022 - 06.2024
- Delivered consistent, high-quality customer service in face-to-face and telephone interactions.
- Maintained accurate inventory records and assisted with replenishment and merchandising.
- Reconciled cash drawers at the start and end of shifts, resolving discrepancies as needed.
- Maintained organized filing systems and operated standard office equipment.
- Utilized Greystep, ASB Works, and Infinite Campus to support administrative functions.
- Volunteered for special projects, demonstrating adaptability and a strong work ethic.
Customer Service Representative
AMTRAK
01.2018 - 05.2021
- Assisted passengers with booking, ticketing, and issue resolution related to rail travel.
- Provided accurate schedules, rates, and routing information based on established rail systems.
- Maintained strict adherence to credit card processing and customer data security procedures.
American Sign Language Instructional Aide
Kern High School District
08.2016 - 03.2017
- Interpreted classroom instruction, meetings, and conversations using American Sign Language.
- Supported students individually and in small groups to reinforce lesson objectives.
- Prepared instructional materials and visual aids to enhance learning outcomes.
Education
Associate of Arts - Business Management
Eastern Gateway Community College
Steubenville, OH03.2021
Skills
- Customer Service & Complaint Resolution
- Professional Telephone & In-Person Communication
- Fluent in American Sign Language (ASL)
- Inbound & Outbound Calling
- Clerical & Administrative Support
- Data Entry & Document Control
- Office Equipment Operation
- Inventory & Storage Organization
- Detail-Oriented & Efficient
- Creative Problem Solving
Certification
Typing Certification: 58 WPM
Timeline
Child Nutritional Specialist
Azle ISD
09.2023 - 07.2024
ASB Student Store Clerk
Hesperia Unified School District
07.2022 - 06.2024
Customer Service Representative
AMTRAK
01.2018 - 05.2021
American Sign Language Instructional Aide
Kern High School District
08.2016 - 03.2017
Associate of Arts - Business Management
Eastern Gateway Community College