- Kayaking
- Hiking
- Camping
- Animal Welfare Advocacy
- I like working with my hands and fixing things
- Gardening
- Photography
- Recycling Bikes
- Playing Guitar
Yolanda Arzate
Santa Ana,CA
Summary
Strong background in client retention. Dedicated and versatile professional with over 20 years of experience in customer service, account management, office administration. Proven ability to manage large client portfolios, and improve operational efficiency. Strong communicator and team player, problem-solving, and process improvement.
Overview
29
29
years of professional experience
Work History
Client Retention Specialist
Ferry International
Santa Ana, CA
10.2012 - Current
- Managed a portfolio of over 700 client accounts with a 55% annual retention rate.
- Served as the primary client contact, resolving complaints and ensuring high satisfaction and loyalty.
- Monitored payments, ACH and credit card processing, and transaction monitoring.
- Prepared proposals, contracts, and renewal agreements.
- Identified opportunities to upsell or cross-sell products and services.
- Coordinated coach placement and transfers; maintained accurate records of client communications.
Assembly and Shipping Associate
Dice Electronics
Signal Hill, CA
07.2008 - 10.2012
- Assembled products and prepared shipments efficiently.
- Operated warehouse equipment including electric pallet jacks, manual pallet jacks, and scales.
- Maintained inventory accuracy and organized storage areas.
Part-Time Team Member
Papa John’s
Long Beach, CA
01.2008 - 09.2008
- Prepared and served food, handled cashiering, and managed inventory.
- Multitasked between order taking, pizza preparation, and dispatching drivers.
- Recognized as Employee of the Month for outstanding performance.
Customer Service & Office Assistant
All Counties Courier
Irvine, CA
12.2003 - 11.2007
- Managed front desk, HR assistance, and filing responsibilities.
- Scheduled and trained Customer Service Representatives; monitored timecards.
- Resolved customer complaints and recovered misplaced or lost packages.
- Performed data entry, order entry, and PBX operations.
Customer Service Dispatcher
National Alarm Computer Center
Irvine, CA
10.2000 - 12.2003
- Dispatched police and fire departments in response to alarm activations.
- Provided timely support to clients and ensured accurate documentation of all service calls.
Part-Time Mentor & ESL Tutor
City of Santa Ana
Santa Ana, CA
11.2001 - 06.2002
- Mentored and tutored ESL students with homework and language skills.
- Assisted school administration in implementing school functions, including student conferences.
Technical Support / Administrative Assistant
General Automation
Irvine, CA
10.1996 - 10.2000
- Troubleshot hardware and software issues for clients.
- Created service calls, managed filing, and handled billing processes.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Customer retention strategies
- Account Management
- Customer Service & Complaint Resolution
- Data Entry & Office Administration
- Payment Processing & Transaction Monitoring
- Team Training & Staff Scheduling
- Inventory Management & Shipping Operations
- Multitasking & Process Improvement
- Negotiation techniques
- Problem-solving skills
- Time management abilities
Interests
Timeline
Client Retention Specialist
Ferry International
10.2012 - Current
Assembly and Shipping Associate
Dice Electronics
07.2008 - 10.2012
Part-Time Team Member
Papa John’s
01.2008 - 09.2008
Customer Service & Office Assistant
All Counties Courier
12.2003 - 11.2007
Part-Time Mentor & ESL Tutor
City of Santa Ana
11.2001 - 06.2002
Customer Service Dispatcher
National Alarm Computer Center
10.2000 - 12.2003
Technical Support / Administrative Assistant
General Automation
10.1996 - 10.2000
High School Diploma -
Santa Ana High School