Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
Hi, I’m

Mauri Goodou

Tulsa,OK
Mauri Goodou

Summary

Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering 2.5 years of IT experience.

Outgoing Greeter with 1 year of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
years of professional experience
4
years of post-secondary education

Work History

Macys Logistics
Owasso , OK

Sortation Associate
08.2017 - 08.2019

Job overview

  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Performed well during first, second and third shift rotations.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Used automated mail processing equipment to sort and collate mail.
  • Provided reports and workflow statuses on time to management.
  • Maintained high-level work standard achieving Number% accuracy sorting and processing.
  • Worked in temperatures ranging Number to Number degrees.

Lowes Home Improvment
Tulsa, OK

Greeter
03.2021 - 05.2021

Job overview

  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Fielded customer complaints and notified managers.
  • Cleared front entry area of trash and debris and directed customers.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Verified receipts of exiting customers to confirm purchases and avoid shrinkage.

Walgreens
Tulsa, OK

Assistant Manager
04.2019 - 08.2020

Job overview

  • Monitored security to protect employees, customers and property.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Mazzios Call Center
Tulsa, OK

Customer Service Representative
05.2021 - 09.2021

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

AT&T
Tulsa, OK

Technical Specialist
10.2020 - 09.2022

Job overview

  • Completed troubleshooting and diagnostics on company resources.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Submitted service tickets for equipment maintenance requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
  • Assisted with updating technical support best practices for use by team.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Trained users on desktops, laptops and mobile devices.
  • Authored best practices documentation for use in new personnel onboarding processes.

Coca-Cola
Tulsa, OK

Merchandiser
06.2021 - 07.2021

Job overview

  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Verified products appeared at correct locations in proper quantities.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Developed plan-o-grams and layouts that maximized sales.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Greeted customers and directed to requested products.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Werner Enterprises
Tulsa, OK

Truck Driver
09.2022 - Current

Job overview

  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Verified contents of inventory loads against Bills of Lading.
  • Operated with safety and skill to avoid accidents and delays.
  • Maximized load safety by balancing, securing, and weighing products.

Amazon
Tulsa, OK

Warehouse Associate
06.2021 - 09.2022

Job overview

  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Education

Memorial Highschool
Tulsa, OK

from English Language And Literature
05.2011 - 09.2015

University Overview

Skills

Retail sales professional

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Interests

Cooking

Gaming

BBQ and Grilling

Problem solving

Collecting

Sports (NFL,NBA, College football)

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

Truck Driver
Werner Enterprises
09.2022 - Current
Merchandiser
Coca-Cola
06.2021 - 07.2021
Warehouse Associate
Amazon
06.2021 - 09.2022
Customer Service Representative
Mazzios Call Center
05.2021 - 09.2021
Greeter
Lowes Home Improvment
03.2021 - 05.2021
Technical Specialist
AT&T
10.2020 - 09.2022
Assistant Manager
Walgreens
04.2019 - 08.2020
Sortation Associate
Macys Logistics
08.2017 - 08.2019
Memorial Highschool
from English Language And Literature
05.2011 - 09.2015
Mauri Goodou