Mauriana Barksdale
143 N Wildwood St, Sun Prairie
Summary
Highly motivated professional with a diverse background, including more than 10 years of customer service experience and 3 years of business management. I obtain a frequency of striving for excellence in all that I set out to do. Some of the areas that I dominant in to which makes me a great leader is communication, organization, team-building, and a growth mindset always seeking to learn and improve. These characteristics have set me apart to excel at reaching personal goals like graduating as a Distinguished Honor Graduate in the U.S. Army National Guard. I am a natural born leader who works diligently, effectively and efficiently for the well-being of myself and others!
Overview
2025
2025
years of professional experience
Work History
Owner
Extremely Klean Cleaning Services LLC
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Customer Service Cashier
Walmart
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress
Johnny’s Italian Steakhouse
03.2024 - Current
- Demonstrated ability managing multiple priorities in a fast-paced environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Logistics Specialist
National Guard
04.2023 - 09.2024
- Telework
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Report to supervisor and promptly respond to emails, calls and engage in quarterly meetings.
- Demonstrated written and spoken communication skills.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork successfully.
- Performed communications through Outlook, Microsoft Teams and Adobe.
Warehouse Worker
Amazon
11.2022 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of conveyor belts for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials weighing as much as Number pounds.
Customer Service Representative
Maximus Call Center
02.2019 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained company’s core values and protection of customer health insurance privacy.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and services creating a welcoming, positive experience.
Education
Liberal Arts & HumanIties
Madison Area Technical College
1701 Wright St, Madison, WI 53704High School Diploma -
Sun Prairie East High School
888 Grove St, Sun Prairie, WI 5359006.2019
Skills
- Leadership
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling/management
- Communication
- Business Management
- Payment processing
- Inventory management
- Telework
- Technology
- Time Management
- Problem solving
Timeline
Customer Service Cashier
Walmart
10.2024 - Current
Waitress
Johnny’s Italian Steakhouse
03.2024 - Current
Logistics Specialist
National Guard
04.2023 - 09.2024
Warehouse Worker
Amazon
11.2022 - 04.2023
Customer Service Representative
Maximus Call Center
02.2019 - 11.2019
Owner
Extremely Klean Cleaning Services LLC
Liberal Arts & HumanIties
Madison Area Technical College
High School Diploma -
Sun Prairie East High School
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