Hi, I’m
Maurice Arnold
Atlanta,Georiga
Summary
Seasoned leader with 12 years of experience in shift management and production supervision, adept at leading large teams and improving operational efficiency. Proven track record in mentoring staff, optimizing workflow, and implementing cost-saving strategies. Seeking Shift Supervisor role to leverage extensive background in team leadership, process improvement, and cross-functional collaboration.
Overview
14
years of professional experience
Work History
Sodexo DiningAtlanta(Clark Atlanta Dining Hall)
Lead Food Service Worker
01 2025 - Current
Job overview
- Led cross-functional teams towards achieving performance goals during peak meal times while maintaining excellent service standards for all patrons.
- Served as a key liaison between front-of-house staff and back-of-house operations, facilitating seamless communication for optimal customer experiences.
- Boosted employee morale and productivity by fostering a positive work atmosphere and recognizing individual accomplishments.
- Improved customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
- Managed daily cash flow, accurately processing transactions and ensuring the accuracy of financial records.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
Home ChefLithia Springs, GA
2nd Shift Manager
12.2023 - 10.2024
Job overview
- Managed a sizeable operational team, enhancing productivity and process efficiency through strategic development and implementation.
- Conducted comprehensive performance evaluations, leading to targeted training initiatives and a 6% error reduction.
- Fostered employee professional growth and facilitated upper management communication, reinforcing company goals and objectives.
Home ChefLithia Springs, GA
Production Supervisor
02.2022 - 12.2023
Job overview
- Managed daily production operations to meet quality standards and production goals.
- Supervised and trained a dynamic team of up to 120 workers, enhancing their skills and evaluating performance.
- Coordinated with engineering, maintenance, and quality assurance teams to address production challenges and improve process efficiency.
- Monitored and analyzed KPIs, including OEE, scrap rates, and labor utilization, to drive operational improvements.
Home ChefLithia Springs, GA
Production Lead
10.2018 - 01.2022
Job overview
- Supervised a team to meet daily targets and guaranteed punctual product delivery.
- Monitored and adjusted production processes to adhere to quality standards.
- Coached team members to elevate their technical skills and performance.
Toys 'R' UsLithonia, GA
Back of House Team Member
09.2016 - 06.2018
Job overview
- Unloaded merchandise from delivery trucks, ensuring timely and accurate receipt of goods.
- Stocked and organized store shelves to maintain a well-kept and easily navigable inventory.
CVS PharmacyStone Mountain, GA
Shift Supervisor
08.2015 - 06.2016
Job overview
- Managed the resolution of customer issues and concerns, ensuring a high level of service and satisfaction.
- Coordinated the scheduling of cashier breaks and lunches, maintaining operational efficiency and staff welfare.
- Executed opening and closing procedures for cash registers, including accurate cash handling and preparation for subsequent shifts.
Macy'sLithonia, GA
Merchandising
05.2015 - 08.2015
Job overview
- Managed inventory logistics by efficiently unloading, unpacking, and sorting a diverse range of merchandise for retail presentation.
- Assisted in merchandising by meticulously hanging or folding items and ensuring their placement in the appropriate department for customer accessibility.
Target CorporationLithonia, GA
Guest Service Associate
11.2011 - 02.2015
Job overview
- Processed transactions and managed financial documents, ensuring accurate handling of cash, checks, and electronic payments.
- Coordinated customer exchanges and returns, and maintained inventory through systematic stocking and organization.
- Supervised daily operations, including staff break management and secure register opening and closing procedures.
Education
Stephenson High SchoolStone Mountain, GA
High School Diploma from General Education
01.2008
Skills
- Guest Services
- Shift Management
- Merchandising
- Food Service
- Leadership
- 5s
- Food Safety
- Production Management
- Supervising Experience
- Conflict Resolution
- Team Management
- Problem Solving
- Time Management
- Performance Monitoring
- Communication
Timeline
2nd Shift Manager
Home Chef
12.2023 - 10.2024
Production Supervisor
Home Chef
02.2022 - 12.2023
Production Lead
Home Chef
10.2018 - 01.2022
Back of House Team Member
Toys 'R' Us
09.2016 - 06.2018
Shift Supervisor
CVS Pharmacy
08.2015 - 06.2016
Merchandising
Macy's
05.2015 - 08.2015
Guest Service Associate
Target Corporation
11.2011 - 02.2015
Lead Food Service Worker
Sodexo Dining
01 2025 - Current
Stephenson High School
High School Diploma from General Education