Eliza Rodriguez
Transportation Security Adminstration
North Las Vegas,NV
9
years of professional experience
Adaptable professional with skills in security screening, customer service, and team collaboration. Knowledge of federal regulations ensures safe and efficient operations. Strong communication abilities to address concerns and maintain positive interactions.
Work History
Transportation Security Officer
3 Years 3 Months- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
Substitute Teacher
2 Months- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Warehouse Associate
1 Year 3 Months- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Stocker
5 Months- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Service Manager
1 Year 7 Months- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Administrative Assistant
2 Years 6 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Shift Leader
1 Year 10 Months- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Arts - Criminal Justice
Skills
Integrity and Honesty
Customer service and assistance
De-Escalation Techniques
Policy Enforcement
Adaptable
Pallet jacking
Positive Attitude
Willing to Learn
Team Leadership
Problem-Solving
Data Entry
Computer Skills
Timeline
Transportation Security Officer
Transportation Security Adminstration
04.2023 - CurrentRead More
Substitute Teacher
Clark County School District, CCSD
03.2023 - 05.2023Read More
Warehouse Associate
Amazon
01.2022 - 04.2023Read More
Stocker
Walmart
05.2021 - 10.2021Read More
Service Manager
Chipotle
07.2019 - 02.2021Read More
Shift Leader
Papa Murphy's
04.2017 - 02.2019Read More
Administrative Assistant
UNLV Libraries
01.2017 - 07.2019Read More
University of Nevada, Las Vegas
Bachelor of Arts from Criminal Justice
Read More