Maurice Dixon
Valrico,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I'm a dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Observed customer purchases in line and differentiated between standard portions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Greeted customers at counter to fulfill requests and answer questions.
Certified Nursing Assistant
Premier Nursing Academy
10.2022 - 03.2023
- Sorted and organized files, spreadsheets, and reports.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Medical Assisting
Southern Technical College
Orlando, FL09.2024
Certified Nursing Assistant
Premier Nursing Academy
Pinellas Park, FL10.2022
High School Diploma -
Claxton High School
Claxton, GA05.2018
Skills
- Data Entry
- Insurance Verification
- Patient interviewing
- Front Desk Operations
- Time Management
- Administrative Support
- Appointment Scheduling
- Positive Attitude
- Phone and Email Etiquette
- Team Leadership
- HIPAA Compliance Knowledge
- Multitasking and Organization
Certification
- HIPPA Certified
- Certified Nursing Assistant
- CEHRS - Certified Electronic Health Record Specialist
Timeline
Customer Service Representative
Publix
03.2023 - Current
Certified Nursing Assistant
Premier Nursing Academy
10.2022 - 03.2023
Medical Assisting
Southern Technical College
Certified Nursing Assistant
Premier Nursing Academy
High School Diploma -
Claxton High School