Maurice Driver
Gloucester City,NJ
Summary
Professional with a collective of over 20 years of experience in railroad leadership, home care within the autism community, and retail customer service looking for a career change within the cannabis industry. Key strengths include team management, contract and vendor relations, budget management, client facing communications, educating clients, and maintaining safe and hazard free environments. Despite limited experience my proven track record brings exceptional customer service, leadership, adaptability, time management skills, critical thinking, communication skills and dedication to continuous learning.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Service Attendant
Amtrak
03.2023 - Current
- Oversaw facility maintenance activities, ensuring a clean and safe environment for both guests and staff members alike.
- Delegated tasks effectively according to individual strengths, increasing overall team efficiency.
- Identified areas where operational efficiency could be improved, successfully implementing changes that led to cost savings without compromising on service quality.
- Managed a team of service attendants, ensuring timely completion of tasks and optimal performance.
- Served as a mentor and role model for junior staff members, providing guidance on best practices and fostering a positive work environment.
- Responsible for daily income, inventory, categorizing, receipts, data entry and remitting money on a daily basis.
Senior Direct Care Professional
Eden Autism Services
01.2009 - 01.2023
- Supervised & managed staff and team members
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Evaluated client progress toward established annual and quarterly goals.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Trimmer
Breakwater Treatment & Wellness
09.2016 - 02.2018
- Used hand tools to complete delicate work.
- Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
- Fostered a positive work environment by maintaining a professional demeanor and collaborating closely with team members to achieve shared objectives.
- Increased overall plant health with meticulous attention to detail during the trimming process.
- Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
- Maintained safety practices and quality controls.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
Store Supervisor
The Gap
01.2012 - 01.2014
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Lead Package Handler
United Parcel Services
01.2007 - 01.2009
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Load 4 or 5 delivery trucks simultaneously in a physically demanding, fast paced environment
Civil Engineering Department
Mercer County Administration
01.2006 - 01.2009
- Improved infrastructure safety by leading rigorous quality control checks and addressing potential issues promptly.
- Collaborated closely with cross-functional teams to ensure seamless integration of civil engineering components into overall project plans.
- Developed innovative engineering solutions for complex projects, showcasing creative problem-solving abilities.
- Surveyed roads and bridges throughout Mercer County
Lead Teacher's Aide
Mill Hill Child Development Center
01.2004 - 01.2009
- Assisted teachers with supervision and care of group of 12 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
Lead Manager
Sears - Quakerbridge Mall
01.2007 - 01.2008
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Measured team performance and reported metrics to leadership team members.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Streamlined operations to improve process efficiency.
Education
BS Biology -
Richard Stockton College of New Jersey
Pomona, NJSkills
Critical Thinking
Interpersonal skills
Leadership
Creativity
Attention to Detail
Clear Communication
Organization
Time management
Adaptability
Self-awareness
Teamwork
Customer Service
Activities
- Active member of NAACP, Pomona, New Jersey
- Volunteer: Meals On Wheels Association of America, Ewing, New Jersey
- Special Olympics, Princeton New Jersey
- Homeless Shelter, Trenton, New Jersey
- Klockner Elementary School, Hamilton, New Jersey
Certification
EMT Certification
First Aid/CPR Certification
OSHA
Languages
Spanish
Limited Working
Timeline
Lead Service Attendant
Amtrak
03.2023 - Current
Trimmer
Breakwater Treatment & Wellness
09.2016 - 02.2018
Store Supervisor
The Gap
01.2012 - 01.2014
Senior Direct Care Professional
Eden Autism Services
01.2009 - 01.2023
Lead Package Handler
United Parcel Services
01.2007 - 01.2009
Lead Manager
Sears - Quakerbridge Mall
01.2007 - 01.2008
Civil Engineering Department
Mercer County Administration
01.2006 - 01.2009
Lead Teacher's Aide
Mill Hill Child Development Center
01.2004 - 01.2009
BS Biology -
Richard Stockton College of New Jersey