Maurice Farmer
Hillsborough,NC
Summary
Seasoned Manager with 20 years of success in leading profitable, cost effective and productive operations. Focused on achieving consensus in production and revenue targets to drive performance. Proactive decision-maker possessing working knowledge of forecasting and metrics.
Overview
17
17
years of professional experience
Work History
Operations Manager
Cartridge World
07.2013 - 03.2023
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Sales Consultant
Marietta Toyota
07.2012 - 07.2013
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Worked with fellow sales team members to achieve group targets.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Developed key customer relationships to increase sales.
Sales Consultant
Fred Anderson Toyota
02.2006 - 12.2009
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Education
Some College (No Degree) - Visual Communication
Associate of Arts - Advertising Photography
05.1987
Skills
- Hiring and Onboarding
- Policy Development and Enforcement
- Operations Oversight
- Customer Service Management
- Sales Tracking
- Supplier Monitoring
- Customer Service
Additional Information
- Employed as Technical District Manager with Wolf/Ritz Camera 1989-2006
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