Maurice Garrett
Southfield
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at Smart Circle. Skilled in relationship building and strategic planning, I excel in creating meaningful client connections and driving revenue growth. My background in team leadership and sales development, complemented by effective networking skills, has consistently led to achieving and surpassing goals at a young age willing to get experience in more areas.
Overview
4
4
years of professional experience
Work History
Account Manager
Smart Circle
09.2023 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Team Leader
Smoothie King
06.2023 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier
Dollar General
04.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Sales Lead
Foot Locker
09.2021 - 07.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Cashier
Taco Bell
03.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
None - None
Oak Park High School
Oak Park, MI06.2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Customer satisfaction
- Sales development
- Customer relationships
- Strategic planning
- Goal oriented
- Relationship building and management
- Networking skills
- Team Training
- Revenue generation
- Marketing
- Territory management
Timeline
Account Manager
Smart Circle
09.2023 - 02.2025
Team Leader
Smoothie King
06.2023 - 09.2023
Cashier
Dollar General
04.2022 - 11.2022
Sales Lead
Foot Locker
09.2021 - 07.2022
Cashier
Taco Bell
03.2021 - 09.2021
None - None
Oak Park High School
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