Maurice Goodall

Work History

Assistant Principal

Lenoir County Public Schools

08.2007 - 10.2022

Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
Monitored student behavior and enforced discipline policies.
Performed classroom evaluations to assess teacher strategies and effectiveness.
Supervised and evaluated teaching and support staff through instructional leadership and professional development.
Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
Oversaw schedule management and protocols for orientation, registration, and related activities.
Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
Assisted with compliance efforts for fire and other safety regulations.

Computer Teacher

Lenoir County Public Schools, Southeast Elementary

02.1993 - 06.2007

Communicated with students to discuss progress and need for tutoring and extra assistance.
Trained and developed students' skills in word-processing, spreadsheet and database programs.
Used lectures, demonstrations and discussions to instruct students individually and in small groups.
Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
Attended professional development technology courses to increase knowledge base and learn new information.

Insurance Agent

Jefferson Pilot Insurance

07.1992 - 02.1993

Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Cross-sold insurance products to existing clients to reach sales targets.
Prepared and reviewed insurance applications to verify compliance with regulations.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Assistant Manager

Blockbuster Video

07.1991 - 07.1992

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.

Clothing Store Manager

GC Breaches Clothing Store

07.1990 - 07.1991

Assessed merchandise mix to continually broaden and improve assortments.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.

Credit Collector

Heilig Meyers Furniture

10.1988 - 07.1990

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Worked in call center environment handling manual and automatically dialed outbound calls.
Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Collected on delinquent accounts to reduce overdue balances.
Identified and contacted customers with overdue accounts to address payment status.
Developed strong relationships with customers to foster timely payments and account resolution.
Documented customer payment interactions and account statuses for future reference.

Marine Corps Recruit

United States Marine Corps

06.1980 - 06.1984

Developed and implemented strategies to maximize squad efficiency.
Executed directives from command center with necessary timeliness and efficiency.
Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
Coordinated with allied forces to achieve mission objectives.

Summary

Overview

Work History

Assistant Principal

Computer Teacher

Insurance Agent

Assistant Manager

Clothing Store Manager

Credit Collector

Marine Corps Recruit

Education

Ph.D. - Theology

M.D. - Educational Specialist Leadership K-12

Master of Science - Education Administration

Bachelor of Science - Business Management

Skills

Certification

Timeline

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