Maurice Hagans Jr.
Windsor Mill,MD
Summary
Dynamic system administrator with 9 years of IT operational support experience. Proven ability to manage complex systems and ensure optimal performance. Expertise in troubleshooting, system upgrades, and user support. Committed to enhancing operational efficiency and minimizing downtime.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Desktop Support Specialist
Element Fleet Management
2023.12 - Current
- Technical support domestic and international employees spanning the U.S., Ireland, Mexico, and Canada
- Coordinated and lead New Hire orientation for domestic and international employees
- Configured Windows Autopilot to streamline computer provisioning process to under 25 minutes per machine
- Upgraded 3000 Windows 10 endpoints to Windows 11 through Windows Update
- Created 14 Intune device configuration profiles to create customized baselines
- Packaged 30 Applications for customers to install themselves
- Authored 25 Standard Operating Procedures
- Configured, monitored, and maintained 20 Microsoft Teams Rooms
- Purchased and installed audio-visual equipment
- Organized and supported the setup of 40 Teams Meetings with hundreds of participants
- Configured and Deployed 30 MacBook Pros using Intune and Apple Business Manager
- Configured peripherals and cabling for 400 desks
- Oversaw enterprise-wide printer fleet of over 150 multifunction printers
Analyst
Expedient
Owings, Maryland
2021.12 - 2023.11
- Strengthen client security postures by creating security policies, NAT rules, and IPsec Tunnels to block or permit traffic to physical and virtual environments using Next Generation Firewalls
- Managed and monitored Windows Server (2003-2022), including patches, power cycles, vMotion's, or recreation
- Restart daemons on Linux servers
- Performed data restoration using Commvault and Cohesity
- Trapped environment alerts using SNMP
- Replicate and Failover VMs using our Disaster Recovery solution Zerto
- Monitor Internet Circuits and contact vendors to respond to breaks in fiber or degradation in service
- Created bandwidth reports for clients networks
- Performed remote hands by consoling into client appliances, power-cycle equipment
- Perform compliance walkthroughs to ensure data center integrity
- Managed 50 physical and virtualized Data Enters
- Troubleshoot underlying physical host issues such as bad DIMMs, Hard Disks, or Controllers
- Expansion and maintenance of Datastores within Storage Area Networks
- Creation of VMs using templates or building them from scratch
- Decommissioning of inventoried items such as resource pools, virtual switches, folders, and VMs themselves
- Replaced bad RAM DIMMS in blades
- Hot swapped drives in servers and Storage Area Networks
- Replaced Juniper switch, router, and firewall form pluggable
- Traced, tested, or replaced Ethernet cabling from core, distribution, and access switches
- Used pinch tool to punch Ethernet on patch panels
- Transported network appliances and cabinets between data centers
- Reset CRAC Units to ensure proper cooling throughout each data center
- Deployed Infrastructure changes using Ansible
Education
B.S. - Cybersecurity Technology
University of Maryland Global Campus
2025-09
Skills
- Leadership
- Microsoft Intune Suite
- Microsoft Defender Application Control
- Active Directory
- Windows 11
- Windows Server
- Microsoft Teams for Enterprise
- Microsoft 365
- Apple Business Manager
- macOS
- iOS
- VMware vSphere
- VMware vCenter
- VMware EXSi
- Webex Control Hub
- Networking
- TCP/IP
- Cisco Switches
- Fortinet Firewalls
- Juniper Firewalls
- Palo Alto Firewalls
- ServiceNow
- Ansible
- Commvault
- Cohesity
Certification
- CompTIA Security+
- CompTIA Network+
- Information Technology Infrastructure Library (ITIL)
- VMware Certified Technical Associate (VCTA)
- Cisco Systems Cisco Certified Network Associate (CCNA)
Timeline
Desktop Support Specialist
Element Fleet Management
2023.12 - Current
Analyst
Expedient
2021.12 - 2023.11
B.S. - Cybersecurity Technology
University of Maryland Global Campus