Regina Koehler

Dedicated and experienced Desktop Support Specialist with over 20 years of hands-on experience in providing technical support and leading IT projects. Recognized for exceptional performance with multiple Spotlight Awards and the 'Best of the Best' accolade. Proven track record of managing and resolving over 50% of ServiceNow tickets consistently. Adept at leading teams and executing projects efficiently, including the successful Thin Client and VDI rollout in Chicago. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.