Summary
Overview
Work History
Education
Skills
Timeline
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Maurice Hawkins

Clinton

Summary

Dynamic Account Manager with a proven track record at Carvana, excelling in client relations and customer satisfaction. Leveraged strong communication skills to enhance client experiences and resolve issues effectively. Recognized for improving service delivery and maintaining a diverse portfolio, ensuring timely and accurate solutions for clients.

Overview

13
13
years of professional experience

Work History

Account Manager

Carvana
01.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Improved client satisfaction by promptly locating and recovering collateral assets.

Operations Manager

CVS
05.2020 - 12.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Delivery Driver

Amazon DSP
10.2018 - 03.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Professional Bus Operator

Transdev
11.2012 - 08.2018
  • Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
  • Navigated complex routes confidently using GPS technology or printed maps when necessary for optimal routing decisions.
  • Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
  • Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.

Education

GED -

Enterprise High School
Washington, DC
06-2004

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction

Timeline

Account Manager

Carvana
01.2024 - Current

Operations Manager

CVS
05.2020 - 12.2023

Delivery Driver

Amazon DSP
10.2018 - 03.2020

Professional Bus Operator

Transdev
11.2012 - 08.2018

GED -

Enterprise High School

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Maurice Hawkins