Maurice Hodges
Hummelstown,PA
Summary
Accomplished Security Officer at UPMC Pinnacle, adept in critical thinking and conflict resolution, significantly enhanced safety by proactively identifying and mitigating potential threats. Expert in report writing and surveillance successfully managed crowd control and reduced workplace violence, demonstrating exceptional problem-solving skills and empathy. Skilled security officer offering over 24 years of experience in security. Highly experienced in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed circuit feeds.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Officer
UPMC Pinnacle
09.2001 - Current
- Security Officer, IAHSS is responsible for maintaining a safe and secure environment for patients, visitors, staff and all UPMC owned and adjacent properties.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Greeted guests professionally and courteously to cultivate awelcoming atmosphere while making safety top priority.
Education
High School Diploma -
William Penn Votech High School
2915 N 3rd St. Harrisburg, PA 1711006.1993
Skills
- Report Writing
- IAHSS Security Officer
- Patience and Empathy
- Problem-solving skills
- Lethal Weapons Training Act 235 ( Unarmed)
- Customer Service
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
Certification
- Licensed Act 235 - 5/25/23 to 5/25/28
- IAHSS (International Association for Healthcare Security & Safety Training - 11/10/23 to 11/10/28
Timeline
Security Officer
UPMC Pinnacle
09.2001 - Current
High School Diploma -
William Penn Votech High School
- Licensed Act 235 - 5/25/23 to 5/25/28
- IAHSS (International Association for Healthcare Security & Safety Training - 11/10/23 to 11/10/28
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