Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Maurice Jenkins

Dover,Delaware

Summary

Dynamic Network LAN Technician with proven expertise at CACI in troubleshooting and optimizing LAN performance. Adept at cable management and switch configuration, enhancing operational efficiency. Recognized for excellent communication and problem-solving abilities, successfully reducing downtime and improving user satisfaction through proactive support and training initiatives.

Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Network LAN Technician

CACI
05.2023 - Current
  • Diagnosed and resolved network connectivity issues for end-users, enhancing operational efficiency.
  • Configured and maintained LAN hardware and software systems, ensuring optimal performance and reliability.
  • Monitored network performance, identifying bottlenecks and implementing enhancements to improve speed.
  • Collaborated with cross-functional teams to support system upgrades and installations, facilitating seamless transitions.
  • Provided technical support and training to users on LAN protocols, improving user proficiency and satisfaction.
  • Improved end-user experience by providing timely technical support for LAN-related issues.
  • Enhanced overall system reliability through proactive monitoring of LAN performance metrics and addressing potential issues early on.
  • Maintained accurate records of network inventory, enabling efficient management of resources and assets.
  • Provided training and guidance to junior technicians, enhancing their ability to effectively support the organization''s LAN infrastructure.
  • Streamlined communication between departments by configuring and maintaining network devices.
  • Minimized disruptions caused by hardware upgrades or replacements through careful scheduling and efficient execution of tasks during off-peak hours.
  • Collaborated with IT team members on large-scale projects, ensuring successful implementation of new technologies.
  • Facilitated smooth operations during office relocations by coordinating the installation and configuration of LAN infrastructure components.
  • Assisted in planning future network expansions by staying abreast of industry trends and emerging technologies relevant to LAN environments.
  • Enhanced network performance by troubleshooting and resolving LAN connectivity issues.
  • Reduced downtime in critical situations, efficiently diagnosing and resolving hardware failures.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Ran cabling and installed data drops for new node installations.
  • Performed necessary maintenance to support network availability.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Installed patches and performed backups, system builds and image updates.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Dressed and installed fiber cabling and hardware.
  • Traveled to remote office locations to install nodes and implement client software rollouts.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Supported users both local and by phone with problem resolution and education.
  • Performed tracing and patching operations for copper networks.

DATA CENTER TECHNICIAN FACILITIES COORDINATOR

STATE OF DELAWARE INFORMATION AND TECHNOLOGY
07.2018 - 05.2023
  • Managed installation, configuration, and maintenance of servers in data center environment.
  • Diagnosed hardware and software issues, ensuring minimal downtime for critical systems.
  • Collaborated with network engineers to optimize data center infrastructure for performance and reliability.
  • Implemented backup solutions and disaster recovery plans to safeguard data integrity.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Led initiatives to upgrade legacy systems, enhancing overall operational capability of the data center.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
  • Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
  • Dressed and labeled cables for easy identification and traceability.
  • Identified and reported problem devices and replaced defective parts.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Assisted with performing infrastructure readiness tests.
  • Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
  • Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
  • Entered device locations and cable connections into database.
  • Developed and maintained comprehensive inventory records, streamlining asset management and reducing procurement times.
  • Implemented monitoring tools for proactive system health checks, reducing occurrence of unexpected failures.
  • Oversaw annual budget to handle supply, labor and maintenance needs.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Prepared reports and schedules with accuracy.
  • Maintained facility grounds, equipment, and safety compliance.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
  • Coordinated emergency response drills, enhancing preparedness for potential incidents.
  • Managed access control systems to ensure building security and employee safety.
  • Enhanced facility safety by conducting regular inspections and identifying hazards.
  • Facilitated workspace reconfigurations to support team expansions and project requirements.
  • Installation of new copper and fiber cabling.
  • Refreshing of the CISCO switches.
  • LAN Closet re-design.

Facility Supervisor

STATE OF DELAWARE DEPARTMENT OF FACILITIES MANAGEMENT
12.2014 - 07.2018
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored staff, fostering professional development and operational excellence.
  • Coordinated maintenance schedules for equipment, maximizing uptime and reliability.
  • Developed and enforced policies that promoted workplace safety and employee well-being.
  • Managed inventory control processes to optimize resource allocation and reduce waste.
  • Conducted regular audits to assess operational effectiveness and implement corrective actions.
  • Collaborated with cross-functional teams to streamline workflows and improve service delivery.
  • Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
  • Managed a team of facility staff, providing training and guidance for optimal performance.
  • Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
  • Coordinated facility upgrades and renovations to ensure minimal disruption to daily operations.
  • Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.
  • Developed strong vendor relationships, negotiating favorable contracts for services and supplies.
  • Reduced maintenance costs with proactive equipment inspections and preventative measures.
  • Served as the primary point of contact for external vendors and contractors, streamlining communication efforts throughout various projects.
  • Optimized space usage within the facility through strategic planning that accommodated both short-term events and long-term expansion needs.
  • Facilitated smooth transitions during employee turnover periods by effectively managing staffing changes.
  • Maintained a clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
  • Ensured compliance with local regulations by staying informed on current codes and requirements applicable to the facility''s operation.
  • Established effective communication channels between departments, fostering collaboration and teamwork within the organization.
  • Managed budgets and financial reporting for the facility, ensuring accurate records were kept at all times.
  • Oversaw building security systems, working closely with security personnel to maintain a safe environment for all occupants.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Assisted with meetings and conference room reservations.
  • Served as point of contact for internal and external customers seeking support and information.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Conducted semi annual fire drills of our buildings. Coordinated with the Fire Department and with Capitol Police.

Master Electrician

STATE OF DELAWARE FACILITIES MANAGEMENT
07.2013 - 12.2014
  • Supervised installation and maintenance of electrical systems across residential and commercial projects.
  • Diagnosed and resolved complex electrical issues to ensure optimal system performance.
  • Mentored junior electricians, providing training on safety protocols and best practices.
  • Collaborated with project managers to develop efficient timelines for electrical installations.
  • Conducted thorough inspections to ensure compliance with local codes and regulations.
  • Implemented process improvements that streamlined operations and reduced downtime.
  • Led troubleshooting efforts for malfunctioning equipment, enhancing service reliability.
  • Coordinated with contractors and clients to deliver high-quality electrical solutions on schedule.
  • Minimized risk of electrical hazards by diligently adhering to established safety protocols during every phase of project execution.
  • Collaborated effectively with multidisciplinary teams comprised of engineers, architects, construction professionals, and other skilled trade workers to achieve a common goal in successful project completion.
  • Developed a reputation for quality workmanship through meticulous attention to detail in all aspects of electrical system installation and repair.
  • Reduced downtime for clients through proactive maintenance programs tailored to individual facility needs.
  • Saved company resources by accurately estimating material costs, labor time, and equipment requirements for projects.
  • Expanded business opportunities by cultivating strong relationships with key suppliers, negotiating favorable pricing agreements on materials and equipment purchases.
  • Strengthened client relationships through clear communication of project expectations, timelines, and progress updates.
  • Mentored junior electricians in trade skills, fostering professional growth within the team while ensuring high standards of work quality were maintained.
  • Provided accurate technical documentation such as schematics, blueprints, operation manuals, and maintenance guidelines for clients to reference post-project completion.
  • Maintained compliance with local, state, and federal regulations by staying current on industry best practices and code changes.
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Verified problems, investigated faults, and troubleshot solutions to enhance installations.
  • Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
  • Followed state and local building regulations based on National Electrical Code.
  • Examined electrical units for loose connections and broken insulation.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.

MAINTENANCE ELECTRICIAN AND VOICE AND DATA TECH

DISABABTINO MAINTENANCE Co.
09.2006 - 07.2013
  • Diagnosed electrical issues and performed repairs on machinery to minimize downtime.
  • Maintained and updated electrical systems, ensuring compliance with safety standards.
  • Conducted routine inspections of equipment, identifying potential hazards and inefficiencies.
  • Collaborated with maintenance team to develop and implement preventative maintenance schedules.
  • Installation of new audio and video cabling in offices, conference rooms, and etc.
  • Managed inventory of electrical supplies, ensuring availability of necessary components for repairs.
  • Inspected electrical equipment to assure it was operating correctly.
  • Removal of legacy cabling and end of life devices.
  • Installed new equipment and modified existing equipment.
  • Responded to fault and wiring issues, identifying hazards and problems.
  • Conducted preventive maintenance on equipment.
  • Kept up-to-date with advancements in industry technology and practices by attending workshops and conferences, subsequently implementing new techniques as appropriate.
  • Maintained a strong commitment to safety protocols while working with high-voltage systems; significantly reduced risk of accidents or injuries.
  • Used oscilloscopes, voltmeters and ohmmeters to test electrical systems.
  • Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
  • Replaced and repaired lighting fixtures and electrical control and distribution equipment.
  • Instructed customers on proper use and safety of electrical systems and equipment.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Managed data entry processes to ensure accuracy and consistency in database maintenance.
  • Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
  • Managed and organized documents for data entry tasks.
  • Followed state and local building regulations based on National Electrical Code.

Education

No Degree - ELECTRONICS AND RESIDENTIAL WIRING

Wake Technical Community College
Raleigh, NC
08-1998

High School Diploma -

EDGEWOOD SENIOR HIGH SCHOOL
Atco, NJ
06-1992

Skills

  • Network troubleshooting
  • Cable management
  • Switch configuration
  • VoIP systems
  • Ticket management
  • Switches and routers
  • LAN configuration
  • Switch installation
  • Cable termination
  • Network documentation
  • Teamwork
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved good results by completing the desired TASKs with accuracy and efficiency.

Certification

  • CCNA - Cisco Certified Network Associate
  • Limited Electrical License
  • ITIL 4 Foundation Certificate, People Cert

Timeline

Network LAN Technician

CACI
05.2023 - Current

DATA CENTER TECHNICIAN FACILITIES COORDINATOR

STATE OF DELAWARE INFORMATION AND TECHNOLOGY
07.2018 - 05.2023

Facility Supervisor

STATE OF DELAWARE DEPARTMENT OF FACILITIES MANAGEMENT
12.2014 - 07.2018

Master Electrician

STATE OF DELAWARE FACILITIES MANAGEMENT
07.2013 - 12.2014

MAINTENANCE ELECTRICIAN AND VOICE AND DATA TECH

DISABABTINO MAINTENANCE Co.
09.2006 - 07.2013

No Degree - ELECTRONICS AND RESIDENTIAL WIRING

Wake Technical Community College

High School Diploma -

EDGEWOOD SENIOR HIGH SCHOOL

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