Matthew McCafferty
Albany,OR
Summary
Dynamic and detail-oriented Field Investigator with an active Top-Secret clearance, prepared to obtain SCI and successfully pass a polygraph if required. Possesses a robust educational background in political theory, international relations, and cybersecurity, complemented by expertise in organized crime, terrorism, and sensitive social issues. Demonstrated proficiency in writing, research, and analytical skills enhances the ability to navigate complex investigations effectively. A proven track record in group-oriented and customer-facing roles underscores the importance of strong interpersonal communication skills in achieving organizational objectives.
Overview
14
14
years of professional experience
Work History
Investigator III
CACI
10.2023 - Current
- Conducting Defense Counterintelligence and Security Agency (DCSA) security clearance background investigations for determining the employment suitability of those who require access to sensitive and classified information.
- Conducting face-to-face interviews with subjects, sources, and providers; analyzing responses, resolving discrepancies and issues directly.
- Obtaining and reporting police, court, education, employment, financial, and medical records.
- Transferring handwritten notes into clear and concise reports for case adjudicators.
- Working with experienced investigators and reviewers to ensure report quality meets customer standards.
- Prioritizing workload, multitasking, managing deadlines and work quality standards.
- Federal Contractor
Investigator I
Peraton
05.2022 - 10.2023
- Conducted DCSA security clearance background investigations for determining employment suitability of those who require access to sensitive and classified information.
- Performed face-to-face interviews with subjects, sources, and providers; analyzing and recording responses, resolving issues and discrepancies directly.
- Obtaining and reporting police, court, education, employment, financial, and medical records.
- Transferring handwritten notes into clear and concise reports for case adjudicators.
- Working with experienced investigators to ensure report quality meets customer standards.
- Prioritizing workload, multitasking, managing deadlines and work quality standards.
- Federal Contractor
Customer Service & Dispatch
PEAK Internet
07.2019 - 04.2022
- Customer service, sales, account management, and auditing.
- After-hours dispatch for various client companies; Coordinating power outage response among 2-5 co-workers while communicating critical information accurately to the response crews.
- Troubleshooting and basic technical support for phone and TV issues. Scheduling installations and maintaining communication with customers and servicemen throughout the process.
- Trained in essential cybersecurity and customer privacy standards.
Field Service Specialist/Meter Reader
Pacific Power
01.2013 - 08.2018
- Collections: Disconnecting and reconnecting electrical service for delinquent accounts and safety violations. De-escalating situations with angry (sometimes hostile) customers, achieving the optimal result for the customer and the company, and often assisting co-workers with difficult and dangerous situations as needed.
- Accept and process payments; work out payment arrangements and medical waivers with customers on-site.
- Identify and assess safety hazards caused by incidental damage or deliberate tampering.
- Training of new hires and transfers.
- Meter Reader: Reading daily routes. Coordinating work with 7-9 co-workers and occasionally leading morning safety meetings. Consistently among the top performers in speed and accuracy.
Service Coordinator A
Pacific Power
09.2011 - 01.2013
- A middleman between departments on large and small-scale construction projects. Responsible for coordinating and reviewing projects, assigning individual daily work for servicemen, maintaining the line of communication between management, customers, vendors, and staff.
- Successfully balanced several tasks while taking on constant interruptions. Typical duties include ordering supplies and tools, time entry, processing payments, verifying trench inspections, expense reconciliation, line extension contracts, logistics, filing, case file audits, and more.
- Processing Facility Point Inspection Reports and updating infrastructure data accurately.
- Completed the 24-month training in around 12 months.
Education
M.A. - International Security
University of Arizona
01.2021
B.A. - Political Science
Oregon State University
01.2018
Skills
- Interpersonal Communication
- Research
- Analytical Writing
- Data Analysis
- Policy Analysis
- Report Writing
- Public Speaking
- Organizational Skills
- Customer Service
Key Areas Of Strength
- Interpersonal Communication
- Research
- Analytical Writing
- Data Analysis
- Policy Analysis
- Report Writing
- Public Speaking
- Organizational Skills
- Customer Service
Languages
English
Native or Bilingual
Spanish
Limited Working
Russian
Elementary
Timeline
Investigator III
CACI
10.2023 - Current
Investigator I
Peraton
05.2022 - 10.2023
Customer Service & Dispatch
PEAK Internet
07.2019 - 04.2022
Field Service Specialist/Meter Reader
Pacific Power
01.2013 - 08.2018
Service Coordinator A
Pacific Power
09.2011 - 01.2013
B.A. - Political Science
Oregon State University
M.A. - International Security
University of Arizona