Summary
Overview
Work History
Education
Skills
Timeline
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Maurice Lowe

Summary

Focused and ambitious individual with excellent research, time management and problem solving skills seeking to obtain a position in a people-oriented company where maximum potential can be utilized to achieve corporate goals. Professionally driven to provide direction, exceptional customer service, and versatility.

Overview

9
9
years of professional experience

Work History

Hotel Night Auditor

Best Western Hotel
06.2023 - Current
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.

Amazon Delivery Driver

Amazon DSP
10.2020 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Office Manager

Northern Spine and Injury
04.2021 - 09.2022
  • Worked with the doctors to provide accurate statistics daily based on new and active patient data.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Kept patients attendance rate above 80 percent.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Supervisor/Assistant Personal Training Manager

Xperience Fitness
03.2015 - 04.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Created constant development and growth of employees' personal skills through daily training.
  • Tracked all incoming traffic including phone, social media, email, and walk in prospects
  • Increased the number of gym membership sales by 21%.

Retention Sales Agent

Spectrum
04.2019 - 03.2021
  • Effectively communicated, empathized and assisted customers to deescalate any technical or billing concerns.
  • Used persuasive communication to emphasize the features of products and highlight how they solve customer problems to prevent the customer from cancelling services.
  • Reviewed customer or client accounts, provided updates and information about billing, shipping, and other account items.
  • Guided callers through troubleshooting, navigating the company site or using the products or services.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.

Education

High school diploma or GED - Design And Visual Communications

Bradley Tech High School
Milwaukee, WI
06.2015

Skills

  • Record Keeping
  • Telephone Etiquette
  • Customer Service
  • Conflict Resolution
  • Decision Making
  • Adaptability
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Computer Literacy

Timeline

Hotel Night Auditor

Best Western Hotel
06.2023 - Current

Office Manager

Northern Spine and Injury
04.2021 - 09.2022

Amazon Delivery Driver

Amazon DSP
10.2020 - Current

Retention Sales Agent

Spectrum
04.2019 - 03.2021

Supervisor/Assistant Personal Training Manager

Xperience Fitness
03.2015 - 04.2021

High school diploma or GED - Design And Visual Communications

Bradley Tech High School

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Maurice Lowe