MAURICE MARTIN
Austin,TX
Summary
I have built a reputation for improving every organization I’ve worked with by applying my attention to detail, drive to succeed, and goal oriented nature. I strive to learn daily on how to better accomplish tasks whether working alone or on a team. Throughout my career as a Coach, Security Officer, and Municipal Service Officer, I've learned to successfully remain calm in high-pressure situations and interactions with difficult individuals, while maintaining professionalism in order to best represent myself, my team, and my employer. I take pride in my work and believe in constantly learning on how to improve. When mistakes and problems inevitably arise, I focus on controllable factors and finding solutions.
Overview
16
16
years of professional experience
Work History
Municipal Service Officer
City of Austin
Austin, TX
08.2023 - Current
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Assisted with the development of policies and procedures related to customer service.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Adhered to company policies when dealing with customers or resolving issues.
Security Officer
DTA Security Services
Las Vegas, Nevada
01.2021 - 07.2023
- Maintain professionalism at all times
- Follow established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Control the functions of regular operations to relieve the workload of management
- Address problems quickly and report clear information while working under minimal supervision.
- Guard restricted areas to prevent unauthorized entry.
- Secure personnel and premises by inspecting buildings and patrolling property.
- Verify photo IDs and tickets to allow guests passage.
- Complete incident reports to record security or loss prevention incidents.
- Screen visitors and employees for weapons and contraband with hand wands and metal detectors.
- Inspect parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Lead Bouncer / Support Staff
Volstead Lounge / Hotel Vegas
Austin, Texas
01.2018 - 01.2020
- My responsibility is to lead the security team and support the bartending staff
- Provide friendly and professional assistance to employees, visitors and customers.
- Maintain high levels of alertness throughout shifts.
- Reduced the number of violent incidents by over 50% by implementing deescalation training with the support team.
- Verify photo IDs and tickets to allow guests passage.
- Document security-related situations and submitted in-depth reports to superiors.
- Report safety hazards for remediation response.
- Screen visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warn persons of rule infractions or violations and evicted violators from premises.
Boxing Instructor
South Austin Gym
Austin, Texas
01.2012 - 07.2023
- Answer incoming telephone calls to provide store, products and services information.
- Engage customers in friendly, professional dialogue to determine needs.
- Educate athletes in rules, strategies, sportsmanship and performance principles.
- Guide athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Adjust coaching techniques to meet athlete needs and address strengths and weaknesses.
- Establish clear benchmarks for performance and monitored individual and team progress.
- Recruit potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
- Communicate with coaches and athletes to discuss tournaments, competitions and other events.
- Analyze strengths and weaknesses of opposing teams to develop game strategies.
Delivery Driver
Pizza Hut
Austin, TX
01.2008 - 12.2012
- Transported and safely delivered items to prevent damage or loss.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Education
Criminal Justice
Austin Community College
Austin, TX 01.2024 - Current
Skills
- Operations Management
- Lead teams as big as 20 officers
- Surveillance
- Identification Verification
- Relationship Building and Management
- High Level of Integrity
- Electronic Surveillance
- Criminal Investigations
- Crime Prevention
- Report Writing
- Complex Problem-Solving
- Weapons Training
- Security Screenings
- Conflict De-Escalation
- Reporting and documentation
- Client meetings
- Written and verbal communication
- Research and facts collecting
- Case Management
- Customer Service
- Collaboration and Teamwork
- Attention to Detail
- Reliability
- Problem-Solving
- Self Motivation
- Employee Training
- Time management abilities
- Adaptability
- Professionalism
Timeline
Criminal Justice
Austin Community College
01.2024 - Current
Municipal Service Officer
City of Austin
08.2023 - Current
Security Officer
DTA Security Services
01.2021 - 07.2023
Lead Bouncer / Support Staff
Volstead Lounge / Hotel Vegas
01.2018 - 01.2020
Boxing Instructor
South Austin Gym
01.2012 - 07.2023
Delivery Driver
Pizza Hut
01.2008 - 12.2012
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